American Banker

JUNE 6, 2016

Tischler to the newly created position of director of retail banking. Associated Banc-Corp in Green Bay, Wis., has promoted Brent R.

Retail 28

Retail Branch Strategies Regional National 28

PYMNTS

AUGUST 11, 2017

In 2003, Bill Burr was a midlevel manager at the National Institute of Standards and Technology where he authored, “NIST Special Publication 800-63. Likewise, Walmart may be gunning for beauty products subscription firm Birchbox, which noted it has been in discussions with several retailers regarding a deal. That’s not hyperbole.

ATM 118

ATM United States Industry Branch Strategies 118

American Banker

OCTOBER 25, 2016

"I'm both," could be the answer a mobile customer of USAA and perhaps other financial institutions gets in the not-too-distant future from a virtual assistant powered by artificial intelligence, key nuggets of customer-specific data and other technology.

Mobile 28

Mobile Data Technology Branch Strategies 28

American Banker

DECEMBER 1, 2016

The smallness of in-store branches used to be a liability, but with the industry's changing landscape, strategically-placed "alternative branches" make more sense today.

Mobile 28

Mobile Industry Branch Strategies Strategy 28

American Banker

AUGUST 16, 2016

Citigroup lost a big technology executive last week and hired another from JPMorgan Chase. It all shows scoring top digital talent has become vital to the largest banks as mobile becomes their future. Then word surfaced that JPMorgan had decided to replace that exec anyway and a successor was ready to go.

Digital Banking 28

Digital Banking Mobile Technology Branch Strategies 28

American Banker

OCTOBER 17, 2016

Strong growth in deposits and mobile users at Bank of America, together with questions tied to the phony account scandal at Wells Fargo, had B of A executives addressing whether their bank and others would be better off than ever by scaling back branches.

America 28

America Mobile Branch Strategies Regional 28

American Banker

JULY 14, 2016

JPMorgan posted strong gains in consumer deposits and mobile users, and other big banks are expected to do the same. It could be a sign that megabanks are indeed stealing market share from regional and community banks.

Regional 28

Regional Community Bank Community Mobile 28

American Banker

NOVEMBER 8, 2016

Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.

Customer Experience 49

Customer Experience Branch Strategies Strategy Data 49

American Banker

JANUARY 2, 2017

Joint accounts sometimes seem stuck in another era. They are still largely geared to couples – even though people are marrying later in life – and most lack modern conveniences, like real-time alerts that let one accountholder instantly know what the other is spending. Here’s how to modernize them.

How To 40

How To Branch Strategies Digital Banking Strategy 40

American Banker

NOVEMBER 29, 2016

For its commitment to improving the long-term health of depositors, and a nimble, failure-is-not-a-dirty-word approach to innovation, USAA has earned an honor American Banker normally bestows on a single individual.

Innovation 28

Innovation Branch Strategies Regional National 28

American Banker

SEPTEMBER 16, 2016

Digital has been seen as the death knell of branches, but banks like JPMorgan, B of A and UMB are among those making the case that branches can still set banks apart from rivals provided they get leaner and offer customers a blend of tech support and financial expertise.

Branch Strategies 28

Branch Strategies Digital Banking Strategy Technology 28

American Banker

OCTOBER 12, 2016

About two-thirds of banks that close branches will lose deposit share in their impacted markets in time. Here's how to prevent customers from leaving your bank.

How To 28

How To Marketing Branch Strategies Community Bank 28

American Banker

AUGUST 18, 2016

The regional bank has consolidated all of its digital operations under a single leader. Find out what he thinks about customer expectations, bots, fintechs and the coming convergence of digital banking.

Regional 28

Regional Digital Banking Fintech Operations 28

American Banker

AUGUST 2, 2016

What was true in the late 1700s, the 1970s and the 1980s is still true today: bank customers want to interact with real-life people when managing finances.

Management 28

Management Branch Strategies Community Bank Digital Banking 28