The Financial Brand

JANUARY 14, 2019

Branches can remain productive weapons if retail financial institutions can strike the right balance between people and technology. The post Top Branch Trends for Banks and Credit Unions In 2019 appeared first on The Financial Brand.

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Trends Branding Retail Technology 32

The Financial Brand

NOVEMBER 7, 2021

The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past.

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Banking Trends Analysis Trends Branding 43

The Financial Brand

NOVEMBER 23, 2021

Known for its superior branch service, the big regional is rebuilding its brand experience virtually. The post What Financial Institutions Can Learn from TD Bank’s Marketing Playbook appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The bank's CMO reveals key tactics.

Marketing 34

Marketing Banking Trends Branding Regional 34

The Financial Brand

MARCH 8, 2021

The forecast is based on state-by-state trends since 2012. Consumer data supports the trend, but also highlights online bank weak spots. Bank Branches Could Be Shuttered by 2034 appeared first on The Financial Brand. The post Research Predicts All U.S.

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Trends Branding Online Data 43

The Financial Brand

DECEMBER 14, 2021

The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The future of work in banking will become detached from physical facilities and become increasingly mobile enabled.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

DECEMBER 7, 2021

Pairing network video systems with AI creates opportunities for banks and credit unions to improve security and customer safety in branches. The post Banking on Artificial Intelligence in Video Surveillance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Video Banking Trends Analysis Trends 41

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 42

Banking Trends Analysis Strategy Community 42

The Financial Brand

OCTOBER 3, 2021

The post Do People Want to Visit Branches? No, Not If Digital Channels Work appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New data verifies that channels are not what consumers care about.

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The Financial Brand

DECEMBER 26, 2021

The post Why Chime Should Keep Bankers Up at Night in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The offering of fee-free deposits at close to 9,000 locations in the U.S. by Chime is the latest salvo in a battle for a major segment of consumers previously ignored by traditional banks.

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Banking Trends Analysis Trends Branding 40

The Financial Brand

NOVEMBER 17, 2021

The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences.

Technology 38

Technology Banking Trends Analysis Trends 38

The Financial Brand

JULY 25, 2021

The post What a Hybrid Workplace Means for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. After working from home for a year most employees don't want to be in-office full time. Here's how financial institutions are adapting.

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Banking Trends Analysis Trends Branding 39

The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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Banking Trends Analysis Trends Branding 40

The Financial Brand

NOVEMBER 10, 2021

With branch networks sharply reduced and their purpose changing, four experts reveal what the modern branch must have to succeed. The post What Bank & Credit Union Branches Must Look Like in 2022 and Beyond appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

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The Financial Brand

OCTOBER 31, 2021

People and branches are costly, but they help counteract the trend to fragmentation of finance, at least among business customers. The post Small Businesses Demand Great Mobile, Account Managers, Branches Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Management 30

Management Mobile Banking Trends Analysis 30

The Financial Brand

JANUARY 11, 2022

The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow.

Industry 36

Industry Banking Trends Customer Experience Analysis 36

The Financial Brand

JANUARY 10, 2022

The post What Needs to Change to Fix Banking’s Totally Busted Sales Model appeared first on The Financial Brand - Banking Trends, Analysis & Insights. So far, most financial institutions' efforts to provide value-added guidance have failed. Five changes are needed to turn things around.

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Banking Trends Analysis Trends Branding 35

The Financial Brand

FEBRUARY 22, 2021

New data, earnings presentations and interviews with bank and credit union leaders and other experts pinpoint key in-person banking trends. The post Why Bankers Won’t Ditch Branches, Despite Explosive Digital Growth appeared first on The Financial Brand.

Banking Trends 41

Banking Trends Trends Branding Data 41

The Financial Brand

JULY 18, 2021

The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint.

Digital Banking 39

Digital Banking Banking Trends Analysis Trends 39

The Financial Brand

DECEMBER 27, 2020

Chatbots may one day dominate CX, but for now these centers are essential for both sales and service as branch interactions trend lower. The post Why Contact Centers Are a Key Part of a Human+Digital Banking Strategy appeared first on The Financial Brand.

Strategy 42

Strategy Digital Banking Trends Branding 42

The Financial Brand

AUGUST 24, 2021

Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology. The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Branding Strategy 29

The Financial Brand

JULY 29, 2021

The post Are Branch Staff Prepared as Offices Become ‘Advisory Centers’? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Understanding consumers' financial concerns and tailoring advice to those worries means more than sales quotas, J.D Power finds.

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The Financial Brand

NOVEMBER 3, 2021

For institutions, ITMs help with staff shortages, market growth and branch efficiency, but few consumers use them. The post What It Will Take to Have Interactive Tellers Catch On with Consumers appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Those that do, like them.

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Banking Trends Analysis Trends Branding 35

The Financial Brand

DECEMBER 1, 2021

Its new flagship branch, retail pullback in Asia, wealth management focus and search for a Google Plex replacement are pieces of the puzzle. The post Top Execs Reveal Insights Into Citi’s Changing Consumer Banking Strategy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Strategy 34

Strategy Banking Trends Analysis Google 34

The Financial Brand

DECEMBER 12, 2021

The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. New units will be user-customized, mobile-integrated and more efficient.

ATM 33

ATM Banking Trends Analysis Trends 33

The Financial Brand

JULY 4, 2021

Many credit unions do and the practice could actually help trim branch networks. The post Do Shared Branches Have a Role in the Digital Age? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

ATM 36

ATM Banking Trends Analysis Trends 36

The Financial Brand

SEPTEMBER 7, 2021

The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But there are innovative ways to attract and retain employees.

Banking Trends 34

Banking Trends Analysis Trends Branding 34

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 33

Customer Experience Banking Trends Analysis Trends 33

The Financial Brand

JUNE 30, 2021

Consumers still want to talk to live bankers when it comes to advice and education, says Citi branch network chief. The post Why Citi Won’t Dump Its Skinny Branch Network and Go All Digital appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 34

Banking Trends Analysis Trends Branding 34

The Financial Brand

JANUARY 24, 2022

But the unwillingness to reconsider branch dependency could be a millstone. The post New Competition Forcing Smaller Banks to Try (Almost) Anything appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

The Financial Brand

OCTOBER 12, 2021

The post Stimulus Drives New Branch Deposit Growth But Banks Need a Plan B appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Selective network expansion can still make sense but banks must prepare as stimulus funds impact gets wrung out and reality returns.

Banking Trends 31

Banking Trends Analysis Trends Branding 31

The Financial Brand

JANUARY 26, 2022

The post The End of the Traditional Banking Relationship, and What’s Replacing It appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Consumers have changed how and where they bank — increasingly even their primary accounts. Here's what incumbents must do to respond.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

The Financial Brand

AUGUST 16, 2021

The post TD Bank Retools Branch Network While Beefing Up Digital Investments appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The meaning of 'convenience' evolves as more consumers adopt online and mobile banking but still frequently crave face-to-face meetings.

Banking Trends 31

Banking Trends Analysis Meeting Trends 31

The Financial Brand

JULY 28, 2021

The post A Practical Guide to Interactive Teller Machine Deployment Decisions appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions should be adopting this human-ATM hybrid should be sure consumers won't walk right past them.

ATM 31

ATM Banking Trends Analysis Trends 31

The Financial Brand

JULY 28, 2021

The post On-Demand Cards Are a Key Branch Relationship Builder appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Instant issuance of new or replacement cards is now expected by consumers. It also creates three benefits for financial institutions.

Cards 31

Cards Banking Trends Analysis Trends 31

The Financial Brand

AUGUST 10, 2021

The post How Financial Institutions Can Upgrade Their Negatives to Affirmatives appeared first on The Financial Brand - Banking Trends, Analysis & Insights. A key objective of bank and credit union CRM systems is to empower frontline employees to say "Yes, and.", instead of "No, but.".

Banking Trends 31

Banking Trends Analysis Trends Branding 31

The Financial Brand

SEPTEMBER 13, 2021

The post 3 Reasons Why Branch Sales Are Suffering (and Could Get Worse) appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Less-mobile consumers, new banking channels, changes in staffing models and growth factors that won't be repeated all bode ill for sales.

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