The Financial Brand

JANUARY 8, 2020

Financial institutions need to evaluate their current distributions strategy to determine if building a separate digital bank is the best option. The post Financial Institutions Must Rethink Digital Delivery in the Next Decade appeared first on The Financial Brand.

Strategy 35

Strategy Digital Banking Branding Branch Strategies 35

The Financial Brand

AUGUST 25, 2021

In spite of Covid's economic impact and the growing shift to digital banking channels, the industry has seen only modest erosion. The post Branches Continue Slow Fade, as New Ones Counter Closures appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 30

Banking Trends Analysis Trends Digital Banking 30

The Financial Brand

JUNE 30, 2019

Most bank branch usage research is impacted by the inability of traditional banks to deliver a competitive digital banking solution. The post Beware of Bank Branch Usage Myths appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Branch Strategies Report 33

The Financial Brand

FEBRUARY 24, 2019

With digital banking reducing branch traffic, banks should convert unused space into coworking offices. The post Banks Should Turn Branches Into Coworking Spaces appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Branch Design Branch Strategies 33

The Financial Brand

JULY 28, 2019

The death of branches is not in sight due to strong sales and consumer choice, new data show. But digital banking is altering branches' role. The post Without Branches, Banks and Credit Unions Say They Can’t Survive appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Branding Data Branch Strategies 33

The Financial Brand

NOVEMBER 17, 2019

Digital banking is affecting in-person banking faster than expected. Branches are still sales drivers for now, but decisive action is needed. The post Massive Forces Impacting the Future of Bank & Credit Union Branches appeared first on The Financial Brand.

Digital Banking 29

Digital Banking Branding Branch Strategies Strategy 29

The Financial Brand

DECEMBER 14, 2021

The future of work in banking will become detached from physical facilities and become increasingly mobile enabled. The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

JANUARY 8, 2020

Digital banking keeps making strides but research demonstrates that staffed financial institution branches make a difference to communities. The post ‘Branch Deserts’ Harm Low-Income Areas Even in Mobile Banking Age appeared first on The Financial Brand.

Mobile 21

Mobile Community Digital Banking Branding 21

The Financial Brand

NOVEMBER 17, 2021

Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences. The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Technology 42

Technology Banking Trends Analysis Trends 42

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

NOVEMBER 2, 2021

Traditional banks still have a leg up on digital competitors, but it's slipping. The post 4 Crucial Banking Trends for 2022 Financial Institutions Can’t Ignore appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here are key ways they can hold onto their advantage.

Banking Trends 43

Banking Trends Trends Analysis Branding 43

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

DECEMBER 26, 2021

by Chime is the latest salvo in a battle for a major segment of consumers previously ignored by traditional banks. The post Why Chime Should Keep Bankers Up at Night in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The offering of fee-free deposits at close to 9,000 locations in the U.S.

Banking Trends 41

Banking Trends Analysis Trends Branding 41

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 43

Banking Trends Analysis Strategy Community 43

The Financial Brand

JANUARY 31, 2021

GameStop provides lessons for the banking industry on digital transformation and potential impact of a distrusting community. The post What GameStop Can Teach Banking About Digital Disruption appeared first on The Financial Brand.

Community 43

Community Branding Industry Branch Strategies 43

The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

MARCH 8, 2021

Consumer data supports the trend, but also highlights online bank weak spots. Bank Branches Could Be Shuttered by 2034 appeared first on The Financial Brand. The post Research Predicts All U.S.

Trends 43

Trends Branding Online Data 43

The Financial Brand

FEBRUARY 7, 2021

But they overlook a midwestern institution that gives away little to the megabanks in retail banking. The post How Huntington Bank Has Quietly Become a Digital Powerhouse appeared first on The Financial Brand.

Regional 41

Regional Branding Retail Branch Strategies 41

The Financial Brand

SEPTEMBER 17, 2020

The post Research Reveals Path to Improved CX Satisfaction Scores in Banking appeared first on The Financial Brand. Traditional and direct financial institutions do well with websites and mobile apps but other factors impact loyalty and revenue far more.

Branding 43

Branding Mobile Branch Strategies Customer Experience 43

The Financial Brand

JULY 9, 2020

Impacted by cash issues and branch closures, ATMs have been on a COVID rollercoaster. The post The Future of ATMs in Banking appeared first on The Financial Brand. New units have less touch, greater functionality.

ATM 43

ATM Branding Branch Strategies Strategy 43

The Financial Brand

DECEMBER 12, 2021

The post The ATM of the Future Will Be Much More Personalized appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Having bounced back from Covid's hit, ATMs are now changing. New units will be user-customized, mobile-integrated and more efficient.

ATM 34

ATM Banking Trends Analysis Trends 34

The Financial Brand

JUNE 25, 2020

Reports from banking's front lines as branches reopen paint a different picture from the usual predictions about consumer banking behavior. The post How People’s Changing Habits Will Impact the Future of Branch Banking appeared first on The Financial Brand.

Branding 43

Branding Report Branch Strategies Customer Experience 43

The Financial Brand

JUNE 2, 2020

Three out of five financial institutions are in digital denial, stuck in the past. The post How Digital Growth Can Save Banks & Credit Unions from Extinction appeared first on The Financial Brand. Here's how they can transform, led by Marketing and Sales.

Branding 43

Branding Marketing Branch Strategies Marketing Strategies 43

The Financial Brand

JUNE 30, 2021

Consumers still want to talk to live bankers when it comes to advice and education, says Citi branch network chief. The post Why Citi Won’t Dump Its Skinny Branch Network and Go All Digital appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 37

Banking Trends Analysis Trends Branding 37

The Financial Brand

MARCH 29, 2020

If the financial impact of coronavirus is significant, will the banking industry remain as committed to digital transformation as it was pre-COVID-19? The post Reimagining Banking During and After COVID-19 appeared first on The Financial Brand.

Branding 43

Branding Industry Branch Strategies Innovation Strategies 43

The Financial Brand

OCTOBER 21, 2020

Branch traditionalists' may have gotten more digital channel mojo during the pandemic, but many would happily return to the 'old normal.'. The post Rethinking Branch Networks Without Killing Sales or Jeopardizing Growth appeared first on The Financial Brand.

Branding 40

Branding Branch Strategies Customer Experience Strategy 40

The Financial Brand

NOVEMBER 3, 2020

The post Digital Wellness Tools Embraced by Financially Stressed Consumers appeared first on The Financial Brand. Fintech apps now face stiffer competition as large financial institutions have upped their game. But will the rest of the industry keep pace?

Tools 40

Tools Branding Fintech Industry 40

The Financial Brand

AUGUST 10, 2020

But for these tech-savvy consumers trust is as important in their banking as convenience. The post Gen Z Likes Banks Over Big Techs While Shunning Branches appeared first on The Financial Brand.

Branding 42

Branding Branch Strategies Customer Experience Strategy 42

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy 40

Strategy America Branding Retail 40

The Financial Brand

FEBRUARY 3, 2020

Bank, PNC and TD Bank reveal about how they're redesigning their branch networks and retail strategies overall. The post How Regional Banks Are Revamping Retail Strategies for 2020 appeared first on The Financial Brand.

Regional 31

Regional Strategy Retail Branding 31

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 34

Customer Experience Banking Trends Analysis Trends 34

The Financial Brand

JANUARY 24, 2022

But the unwillingness to reconsider branch dependency could be a millstone. The post New Competition Forcing Smaller Banks to Try (Almost) Anything appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

The Financial Brand

JANUARY 26, 2022

Consumers have changed how and where they bank — increasingly even their primary accounts. The post The End of the Traditional Banking Relationship, and What’s Replacing It appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Here's what incumbents must do to respond.

Banking Trends 29

Banking Trends Analysis Trends Branding 29

The Financial Brand

SEPTEMBER 20, 2020

Having some type of bank account with Amazon, Google or Walmart appeals to young adults, but many prefer to open checking accounts in person. The post Gen Z Says They’re Eager to Use a Big Tech for Banking – But Will They? appeared first on The Financial Brand.

Google 38

Google Branding Branch Strategies Customer Experience 38

The Financial Brand

DECEMBER 13, 2020

Capital One's bold digital play rockets it up the CX satisfaction chart, but Chase and PNC come close using a mix of digital and branches. The post Satisfaction Cheat Sheet: How the Best Banks Earn High Scores appeared first on The Financial Brand.

Capital 36

Capital Branding Branch Strategies Customer Experience 36

The Financial Brand

MARCH 29, 2020

With branch access limited and customer questions swelling, mobile chat with the bank's personal bankers has jumped sharply. The post Umpqua’s Human+Digital Platform a Perfect Fit for COVID Challenges appeared first on The Financial Brand.

Branding 38

Branding Mobile Branch Strategies Customer Experience 38