Boston Customer Experience Innovation Operations 
Celent Banking
FEBRUARY 1, 2017
Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year. I look forward to seeing you all there.
Celent Banking
FEBRUARY 24, 2017
This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Operations and Risk. Legacy Transformation / IT Platform Innovations. Emerging Innovation.
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PYMNTS
APRIL 27, 2018
The company, started by celebrity chef Danny Meyer, said the kiosks should make staff more available to focus on food preparation and the customer experience. The restaurant, Spyce , is set to open this spring in central Boston. QSRs also embraced popular third-party technology as part of their operations, including at kiosks.
Celent Banking
JANUARY 20, 2017
Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.
PYMNTS
FEBRUARY 22, 2018
Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. Introduced in 2014 alongside a handful of other experimental services, Uber Eats operates worldwide in 29 countries. Kitchen United will even guide its members through the delivery business.
PYMNTS
JULY 20, 2017
Filling that hole — and making it easy for customers to get their drinks delivered right to their doors — is an area that caught the eye of many an innovator. Boston-based Drizly , which raised more than $35 million, has a foothold in 70 cities and a stated ambition to be the “Amazon of Alcohol.”
PYMNTS
SEPTEMBER 27, 2017
But despite the general interest in the area, the conversations around innovation and what’s next in technology isn’t always directed at women, or particularly tailored to their interests. We all want to know what ‘it’ is it in our technology, our clothes and our personal lives.”. And physical.
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