Celent Banking

FEBRUARY 28, 2017

Product Innovation — for demonstrating the ability to launch multiple innovative products. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

Product Innovation — for demonstrating the ability to launch multiple innovative products. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 24, 2017

This particular article is focused on innovations in small business and corporate banking: two critical market segments for financial institutions as they seek revenue growth and relevance in the evolving digital B2B marketplace. Legacy Transformation / IT Platform Innovations. Emerging Innovation. Operations and Risk.

Innovation 114

Innovation Boston Technology Meeting 114

PYMNTS

APRIL 27, 2018

The company, started by celebrity chef Danny Meyer, said the kiosks should make staff more available to focus on food preparation and the customer experience. The restaurant, Spyce , is set to open this spring in central Boston. An earlier version was opened at an MIT cafeteria.

Innovation 105

Innovation Study Google Survey 105

PYMNTS

JUNE 27, 2017

With the opening of the Amazon Go grocery store and bookstore in Seattle, Amazon is breathing innovation into the stodgy brick-and-mortar experience. Retailers are slowly starting to transform their entire in-store experience to help gather more customer details, create a complete picture and upgrade customer service experience.

Boston 155

Boston Retail Customer Experience Seattle 155

PYMNTS

FEBRUARY 4, 2019

The finding was reported by Boston Retail Partners in its 20th annual POS/Customer Engagement Benchmark Survey. Almost six in 10 — or 56 percent — of consumers are more likely to shop at a retailer that enables them to share a cart across channels.

Innovation 126

Innovation Retail Mobile Massachusetts 126

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

AUGUST 23, 2019

Wayfair , for instance, opened a store at the Natick Mall in suburban Boston, where consumers can experience products firsthand before making a purchase, after debuting a pop-up shop there last year. After experimenting with the pop-up shops, it was reported in February that the company would be opening an outlet store in Kentucky.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

SEPTEMBER 19, 2017

According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years. The study found 38 percent of retailers indicate personalization is the top goal for digital customer experience. As of today (Sept.

Retail 101

Retail Boston Study Branding 101

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Delivering Customer Loyalty.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store — and giving customers a chance to interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 122

San Francisco Branding Austin Customer Experience 122

PYMNTS

JANUARY 21, 2020

Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6 Clover started with one food truck and it now has 12 restaurant locations throughout the greater Boston area. billion by 2023 at a compound annual growth rate (CAGR) of 27.9

Technology 130

Technology Massachusetts Mobile Boston 130

PYMNTS

FEBRUARY 4, 2019

The marketing tool that ended up working best for the brand was opening a physical store – and giving customers a change interact with their line of couches. Today, Interior Define has opened several new guide shop locations in New York, LA, San Francisco, Austin and Boston. “We

San Francisco 101

San Francisco Branding Austin Customer Experience 101

PYMNTS

JANUARY 26, 2018

These two women have different body types, but the same problem — and it’s shared by any customer brave enough to shop for clothing online. There are a few innovators trying to solve the problems of fashion fit and style, both online and in physical or omnichannel environments. Customers experience more confidence and less friction.

Data 116

Data Las Vegas Branding Online 116

PYMNTS

SEPTEMBER 27, 2019

An extensive analytics framework is necessary to keep this massive number of customers satisfied, however, pushing Dunkin’ to implement artificial intelligence (AI)-driven applications to enhance the mobile customer experience. Dunkin’ may be a large chain, but it does not take much for customers to switch to another QSR.

Mobile 117

Mobile New York City Analytics United States 117

PYMNTS

MARCH 15, 2019

Cinema chains are driving customer convenience and building loyalty with the help of digital innovations to make for more seamless moviegoing experiences. Through the platform, customers can add concession items to their ticket purchases such as drinks, popcorn and snacks. In Other Brick-And-Mortar News.

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

SEPTEMBER 27, 2017

But despite the general interest in the area, the conversations around innovation and what’s next in technology isn’t always directed at women, or particularly tailored to their interests. We all want to know what ‘it’ is it in our technology, our clothes and our personal lives.”.

Groups 158

Groups Las Vegas Retail Branding 158

PYMNTS

FEBRUARY 22, 2018

Those may seem like small changes to a facility like Kitchen United’s, but those features could impact the customer experience. And Grubhub has been in expansion mode , gobbling up Boston-based Foodler, Groupon’s OrderUp and Yelp’s Eat24 in 2017. Kitchen United will even guide its members through the delivery business.

Marketing 134

Marketing Boston Operations Retail 134

PYMNTS

JULY 20, 2017

Filling that hole — and making it easy for customers to get their drinks delivered right to their doors — is an area that caught the eye of many an innovator. Boston-based Drizly , which raised more than $35 million, has a foothold in 70 cities and a stated ambition to be the “Amazon of Alcohol.”

New York 100

New York Operations Retail Boston 100

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Eric has always been a student of innovation, and now at Coastal, this fearless leader has spearheaded a number of high-profile banking-as-a-service partnerships. The most important aspect of this deal is Huntington.

Fintech 148

Fintech Strategy Leadership Lending 148

Fintech Labs Insights

JULY 11, 2023

Come for the wall-to-wall innovations, bring back actionable plans Sep 11-13 | Marriott Marquis | NYC Book Now If we are missing anything, please drop me a note. Event Spotlight Tech meets finance in New York City Save 10% with discount code: FKV2474LABS 75 demos. 200 speakers. 2,000 attendees (1,000 from financial institutions).

Las Vegas 12

Las Vegas San Diego Austin Conference 12

PYMNTS

APRIL 20, 2017

I tried last night to make a reservation from Boston to San Francisco, and it told me that I had presented it with a first: There were no flights between those two cities. The bot is another example of MoneyGram’s commitment to making money transfers easy for our customers.”. At least that response only took a few seconds to get.

Groups 104

Groups San Francisco New York City Cards 104

Fintech Labs Insights

MAY 2, 2023

Come for the wall-to-wall innovations, bring back actionable plans May 23-25 | Marriott Marquis | San Francisco Book Now If we are missing anything, please drop me a note. And prices tend to rise as the event draws closer. Event Spotlight Tech meets finance in San Francisco 60+ demos. 100+ speakers.

Las Vegas 12

Las Vegas San Francisco San Diego Austin 12

PYMNTS

JUNE 20, 2018

Banks are turning to digital technology to enhance the customer experience — and reduce payment friction — in an effort to boost top and bottom lines. In terms of physical locations, Washington, Boston and Philadelphia “have renewed exciting energy for us inside the firm, because they are places that we haven’t had a presence.”

Mobile 150

Mobile Innovation Payments America 150

Bank Innovation

OCTOBER 22, 2018

Federal Reserve Governor Lael Brainard addressed barriers to financial inclusion at a conference hosted by the Boston Fed and the Aspen Institute in Boston on Oct.

Boston 186

Boston Big Data Fintech Conference 186

CB Insights

DECEMBER 19, 2017

The company recently rebranded as “Gander Outdoors” and has noted plans to relaunch in 2018 with a revamped customer experience for outdoors enthusiasts. Summary: Boston-based sports apparel retailer City Sports filed for bankruptcy in October 2015, after facing competition from athletic apparel retailers. RadioShack.

Retail 78

Retail Branding Company Capital 78

William Mills

MAY 11, 2016

Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. David Carr (Innovation Manager). In 2015, 70% of customers preferred to open bank accounts through mobile channels. Digital customers are more profitable customers.

Video 40

Video Mobile social media Analytics 40

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. HQ: Boston, MA. In today’s world there is uncertainty around many things, your finances don’t have to be one of them. Key Executives.

Security 40

Security Samsung Strategy San Jose 40

CB Insights

JULY 19, 2017

Corporate innovation is critical for established companies looking to stay relevant in the face of disruption from up-and-coming startups. With industries being unbundled left and right ( supermarkets , banking , cars — just to name a few) more companies are opening up in-house innovation labs every day. Innovation Lab Name: HP Labs.

Innovation 74

Innovation San Francisco Georgia Technology 74