60 Percent Of Americans Want The Branch, Not Mobile, To Open New Account
PYMNTS
FEBRUARY 22, 2018
customers feel that online-only banks are “less legitimate” than those with branches. From mid-2012 to mid-2017, Capital One Financial Corp. cut 22 percent and Regions Financial Corp. Sharp believes that more customers might open primary accounts online if banks could show that they can address problems remotely.
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