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[Podcast] What If? So What? Episode 4: What if Every Brand Went Direct to Consumer?

Perficient

podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy. He implemented a metric-driven management system that saw revenue rise 15 percent and profitability quadruple in his first year.

Branding 441
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How Supplier Focus Propels AP Innovation

PYMNTS

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. Below, PYMNTS rounds up the latest examples of how AP innovators pull suppliers’ accounts receivable processes into the fold.

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So What? Putting Perficient’s Now/New/Next to Work

Perficient

We use the insights and measures we’ve collected to arrange the experiences and capabilities under consideration into six manageable groups and, finally, to balance the portfolio to fit your limited time and resources. . Or should we go the other way and invest in a risky but innovative direction? Innovating.

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FinTechs Prove Their Value During Pandemic

PYMNTS

“Bakers open bakeries because they like to bake — they don’t like to do accounts receivables and accounts payable and balance their books,” he said. They might like making cakes and seeing happy customers, but few especially enjoy managing their businesses. “So Innovation Vs. Incumbency. Incumbents do what they do.

Fintech 211
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Why Digital’s 3.0 Shift May Take Longer Than We Think

PYMNTS

And you better do it right now, they add, since digital shifts wait for no one. Innovators with better tech will appear and — literally overnight — snatch your customers out of your calcified incumbent arms and build scale, they say. For those companies, making the quantum leap to digital is, literally, a bridge too far.

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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Phone menus dead-end.

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The top 4 trends banks can’t ignore in 2019

Cisco

Mobile-first banking is an immediate driver of digital strategy. It’s clear intelligent assistants will begin to play a significant role in consumer digital banking transactions. Transforming Financial Services E-Book. We’ve identified the top 4 trends that banks can’t ignore in 2019. #1. Learn more: 1.

Trends 64