Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

PYMNTS

MAY 5, 2020

Stores must do their best to provide a positive customer experience amid the COVID-19 crisis. This includes properly managing out-of-stocks and delivery delays, as well as using more personal shoppers through companies like Instacart,” says the Retail Customer Experience blog.

Florida 205

Florida Retail Tampa Customer Experience 205

Accenture

JULY 20, 2017

Internal and external drivers are focusing these programs on cost control, improving the customer experience, digitisation and compliance. The post Discover how your bank can become a change master appeared first on Accenture Banking Blog. To learn more, read our full 2017 Banking Change Survey.

Survey 154

Survey Strategy Digital Strategies Leadership 154

FICO

AUGUST 19, 2022

Enterprise intelligence that powers digital customer experiences has never been more advanced — so why are 70% of digital transformations floundering? So, where’s the “intelligence” in today’s “enterprises,” and the digital customer experiences digital transformation promised to deliver?

Customer Experience 52

Customer Experience Analytics Strategy Management 52

FICO

JUNE 21, 2022

Decision Platform Know-How Makes Winning Customers Personal. Personalisation underpinned by applied intelligence and cloud-hosted platform technology offers a competitive advantage when it comes to winning customers. It's a question continually posed in The 11 Commandments of Digital Banking. chevron_left Blog Home.

Management 52

Management Customer Experience Regional Strategy 52

Cisco

APRIL 7, 2019

Consumers crave a customized experience. Mobile-first banking is an immediate driver of digital strategy. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

FICO

JULY 11, 2022

Empower your customers to self-serve with digital omnichannel communications. There are dynamic shifts occurring in terms of how customers prefer to communicate with the companies that they do business with, especially when it involves debt collection. Introduce an Omnichannel Strategy. chevron_left Blog Home.

Strategy 52

Strategy Analytics Operations Digital Strategies 52