Chris Skinner

JUNE 1, 2016

This is Boston Consulting Group’s latest analysis of what’s happening in retail banking. I’m being lazy this week and just posting other people’s reports, but only because they’re really interesting.

Retail 150

Retail Boston Analysis Branding 150

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

OCTOBER 4, 2019

Online retailers are expanding their brick-and-mortar footprints – and using feedback from eCommerce customers to inform the selections in their new stores. Amazon , in one case, has added a suburban Boston location to its roster of Amazon 4-star stores, marking the fifth location of its type in the United States.

Retail 109

Retail San Francisco United States Boston 109

Chris Skinner

JULY 23, 2017

This week’s main blog headlines are … Why FinTech start-ups think they can beat the banks There’s an old joke about the guy who’s lost driving in the countryside who stops to ask a pedestrian how to get to the city. You will all know by now that I love the innovations in retail banking in Turkey, and Gürhan didn’t disappoint.

Boston 171

Boston Bitcoin Innovation Conference 171

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

AUGUST 8, 2017

With the advent of artificial intelligence (AI), retailers and merchants have the capability to reach a much larger array of consumers on an extremely tailored and personal level. As such, it should come as no surprise that many retailers are using AI to help boost both their products and services.

Retail 128

Retail Customer Experience Boston Branding 128

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience. Smart Home powered by b8ta is available in select major U.S.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109