The Financial Brand

DECEMBER 9, 2021

Financial institutions need to make hefty tech investments to advance their customer experience game — here's how to do it the right way. The post 3 Key Steps Banks & Credit Unions Must Take to Step Up Their Marketing appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Marketing 35

Marketing Customer Experience Banking Trends Analysis 35

The Financial Brand

AUGUST 29, 2021

Banks and credit unions no longer have a cushion of time to meet competitive challenges. Clear strategies and definite actions are needed. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

The Financial Brand

AUGUST 24, 2021

Timing and strategy are equally important as banks and credit unions address needed changes to their physical footprint and technology. The post Three Ways to Get Stalled Branch Projects Back on Track appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 29

Banking Trends Analysis Branding Strategy 29

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

FEBRUARY 1, 2022

Feeling the pressure of rising digital demands, banks are investing to improve customer experience, but lack confidence in their progress. The post Banks Spend Billions on Digital Transformation, But What’s The Payoff? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 29

Customer Experience Banking Trends Analysis Trends 29

ZootBlog

APRIL 6, 2016

During a financial industry presentation last month he joked about the word “omnichannel”, saying it sounded more like a Latin American TV show, than a banking strategy. In his humorous way he was making a plea for banks to stop layering on systems, kill some of their legacy applications, and create a whole new approach.

Customer Experience 60

Customer Experience Payments Big Data Banking Trends 60

The Financial Brand

OCTOBER 13, 2021

The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions. The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

social media 43

social media Banking Trends Analysis Digital Banking 43

The Financial Brand

DECEMBER 12, 2021

Shifting consumer habits and the emergence of new technologies has put pressure on financial institutions to improve mobile banking experiences. The post Consumers Demanding Enhanced Features From Mobile Banking Apps appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

JUNE 30, 2021

For the banking industry to transform from a branch-based model to a digital ecosystem requires technology, collaboration and a focus on experiences. The post Future of Branches Debated in a Transformed Digital Ecosystem appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

OCTOBER 4, 2021

When they come up short, the problem usually isn't the technology. The post Why Chatbots Fail in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Growth of these AI-powered tools is rising, but they get mixed reviews.

Banking Trends 41

Banking Trends Analysis Trends Tools 41

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 38

Community Community Bank Banking Trends Analysis 38

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

MARCH 4, 2020

Bankers, consultants and researchers identify the most significant retail banking trends in technology, talent, purpose and collaboration. The post What’s Changing and What Isn’t in Banking’s Next Decade appeared first on The Financial Brand.

Banking Trends 42

Banking Trends Trends Branding Retail 42

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

FEBRUARY 6, 2022

To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms. The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 36

Trends Banking Trends Analysis Branding 36

The Financial Brand

FEBRUARY 1, 2023

This cautionary — and entertaining— tale about Southwest Airlines has valuable insights on customer experience, branding, technology and more. This article 8 Lessons the Southwest Airlines Fiasco Can Teach Bankers (and Travelers) appeared first on The Financial Brand.

Customer Experience 27

Customer Experience Branding Technology Banking Trends 27

The Financial Brand

JUNE 8, 2021

How to know if your core technology is hindering productivity, customer relationship management and service at your institution. The post 4 Signs of ‘Core Fatigue’ in Banking (And What to Do About It) appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 30

Banking Trends Analysis Trends Branding 30

The Financial Brand

JANUARY 18, 2023

This article Digital Banking Readiness is Top Priority in 2023 appeared first on The Financial Brand. Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.

Digital Banking 43

Digital Banking Customer Experience blockchain Branding 43

The Financial Brand

DECEMBER 21, 2021

The post The Future of Banking When a ‘New Normal’ Has Yet to be Defined appeared first on The Financial Brand - Banking Trends, Analysis & Insights. With the future still undefined, financial institutions need to rethink business models and be prepared for a permanent hybrid work environment.

Banking Trends 38

Banking Trends Analysis Trends Branding 38

The Financial Brand

NOVEMBER 29, 2021

The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

The Financial Brand

DECEMBER 14, 2021

The future of work in banking will become detached from physical facilities and become increasingly mobile enabled. The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

AUGUST 22, 2021

Financial institutions must embrace the open banking movement as a path to relationship growth and organizational efficiency. The post Open Banking Transforming Business Models Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

OCTOBER 3, 2021

Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings. The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Google Trends 42

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends Impacting the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 13, 2021

Balancing physical facilities and digital engagement, the top retailers can show banking ways to improve mobile experiences. The post Digital Channel Experience Lessons From Big Box Retailers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 14, 2021

Banks and credit unions will also need to modernize back-office processes to complete the journey to becoming digital-first institutions. The post Digital Banking Transformation to Focus on Channels & Analytics in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Digital Banking Banking Trends Analysis 43

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Fintech Banking Trends Analysis 43

The Financial Brand

NOVEMBER 7, 2021

What financial institutions need to know to create the kind of consumer experience that provides a competitive edge. The post Six Big-Data and AI Trends in Banking for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Big Data 43

Big Data Trends Data Banking Trends 43

The Financial Brand

AUGUST 15, 2021

Banking organizations must find ways to improve consumer experiences by participating in embedded financial opportunities with third-parties. The post How Will Banking Respond to Embedded Finance Model? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JULY 25, 2021

The banking industry requires new perspectives, solutions and business models that reflect the megatrends in other industries. The post 6 Global Megatrends That Are Impacting Banking’s Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

OCTOBER 24, 2021

New growth will come less from branches and buying other banks and more from acquiring tech, shopping, media or other data-rich companies. The post Traditional Customer Acquisition Methods in Banking Are Dead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

JULY 5, 2021

As workers begin to return to offices, banking has a rare opportunity to retrain and reskill for a digital future. The post Banking Must Rethink Workforce Alignment for Digital Future appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

OCTOBER 18, 2021

The post Growth Is Impossible Without Faster Digital Checking Account Opening appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions are experiencing an unacceptable rate of digital account opening abandonment due to slow and broken processes.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

SEPTEMBER 19, 2021

The development of open banking solutions by banks and credit unions requires significant support beyond existing third-party partnerships. The post Core Providers Not Seen as Viable Open Banking Partners appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

JULY 25, 2021

The post Frustrated Banks & Credit Unions Seek Better Tech to Stay Competitive appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The big core providers respond, but will it be fast enough?

Banking Trends 41

Banking Trends Analysis Meeting Trends 41

The Financial Brand

JUNE 23, 2021

But technology is still key. The post Fintech Lenders Stumble While Banks and Credit Unions Gain appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Traditional institutions exploited holes in fintechs' consumer lending model, especially relating to service.

Fintech 25

Fintech Banking Trends Analysis Lending 25