Perficient

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Here are five banking trends we’re forecasting for the new year. User experience.

Banking Trends 474

Banking Trends Trends United States FDIC 474

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. According to Finextra, pay-by-bank is up 479% from the $57B in volume from last year.

Conference 195

Conference Payments Fraud Data 195

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. If onboarding is one of the first impressions treasury management clients get of their bank, it makes sense that many banks are eyeing up the lofty idea of re-engineering their current processes.

Technology 33

Technology Customer Experience Management Banking Trends 33

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. If onboarding is one of the first impressions treasury management clients get of their bank, it makes sense that many banks are eyeing up the lofty idea of re-engineering their current processes.

Technology 28

Technology Customer Experience Management Banking Trends 28

The Financial Brand

JUNE 8, 2021

How to know if your core technology is hindering productivity, customer relationship management and service at your institution. The post 4 Signs of ‘Core Fatigue’ in Banking (And What to Do About It) appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 31

Banking Trends Analysis Trends Branding 31

NCR

JUNE 12, 2017

To deliver a truly customer-centric operating model, it’s important to look at these processes from an outside-in perspective as well. That’s where customer journey comes into the picture. There are various ways of creating and documenting customer journeys. ” [Why Branches Matter in a Digital Age – TSB].

Operations 82

Operations ATM Customer Experience Examples 82

NCR

JANUARY 16, 2017

McKinsey notes in its 2015 Global Banking Annual Review : “The fight to hold on to customer relationships will be a high-stake struggle. ” Here are five key trends that financial institutions will have to be aware of in the coming years if they are to achieve this. ” Enhancing the customer experience.

Trends 40

Trends Retail Customer Experience Resources 40