The Financial Brand

NOVEMBER 14, 2021

Banks and credit unions will also need to modernize back-office processes to complete the journey to becoming digital-first institutions. The post Digital Banking Transformation to Focus on Channels & Analytics in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Digital Banking Banking Trends Analysis 43

The Financial Brand

SEPTEMBER 13, 2021

The shift to an online landscape revolutionized banking. The post People Love Digital Banking, But Will They Surrender All Their Data? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The industry is evolving how it shares data but consumers aren't prepared.

Digital Banking 43

Digital Banking Data Banking Trends Analysis 43

The Financial Brand

JULY 18, 2021

Banks and credit unions are taking a closer look at ITMs not only for drive-through use, but as a low-cost way to expand their footprint. The post Interactive Teller Machines Crucial in the Digital Banking Age appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 39

Digital Banking Banking Trends Analysis Trends 39

The Financial Brand

JULY 19, 2021

Digital banking engagement leads to more customer data and better customer experiences, which leads to greater loyalty and higher profits. The post The Future of Loyalty in Banking is at Risk appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Banking Trends Analysis Digital Banking 43

The Financial Brand

JANUARY 6, 2019

2019 banking trends and outlooks from financial services leaders and influencers as well as financial institutions from around the world. The post Top 10 Retail Banking Trends and Predictions For 2019 appeared first on The Financial Brand.

Banking Trends 33

Banking Trends Trends Retail Branding 33

The Financial Brand

SEPTEMBER 16, 2021

In a digital world, a bad customer experience can undermine marketing, while a great experience can have a positive multiplier impact. The post Bad User Experiences Destroy Great Marketing appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience 40

User Experience Marketing Customer Experience Banking Trends 40

The Financial Brand

OCTOBER 13, 2021

The integration of finance and digital technology has resulted in exponential growth of digital banking and fintech solutions. The post Digital Finance Penetration Surpasses That Of Social Media appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

social media 43

social media Banking Trends Analysis Digital Banking 43

The Financial Brand

JUNE 18, 2021

Branch network optimization is complex, but done correctly by harnessing data and customer experience research, it is highly rewarding. The post Three Essentials to Creating a High-Performing Branch Network appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 34

Customer Experience Banking Trends Analysis Trends 34

The Financial Brand

JUNE 8, 2021

Overcoming indifference to digital design and customer experience details is vital for financial institutions to avoid alienating consumers. The post 7 Deadly Traps that Ruin CX (and Earnings) in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 37

Customer Experience Banking Trends Analysis Trends 37

The Financial Brand

FEBRUARY 1, 2022

Feeling the pressure of rising digital demands, banks are investing to improve customer experience, but lack confidence in their progress. The post Banks Spend Billions on Digital Transformation, But What’s The Payoff? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 29

Customer Experience Banking Trends Analysis Trends 29

The Financial Brand

OCTOBER 20, 2021

Most banks and credit unions approach innovation by product or channel, leaving them struggling to keep pace with digital banking leaders. The post How Financial Institutions Can Stop Chasing Their Tail Digitally appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 41

Banking Trends Analysis Digital Banking Trends 41

The Financial Brand

JANUARY 3, 2021

A look at the digital banking trends of the last year provides a perspective for future strategies and organizational changes. The post Retail Banking Year in Review 2020: A Reflection in 20 Charts appeared first on The Financial Brand.

Retail 43

Retail Banking Trends Strategy Digital Banking 43

The Financial Brand

JULY 25, 2021

Consumers' shift to digital banking channels is driving expectations for faster complaint handling. The post Financial Institutions that Botch Complaint Handling Kill CX appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Regulators expect quicker resolution.

Banking Trends 43

Banking Trends Analysis Trends Digital Banking 43

ZootBlog

APRIL 6, 2016

In his humorous way he was making a plea for banks to stop layering on systems, kill some of their legacy applications, and create a whole new approach. This is a similar sentiment to one of the top 10 banking trends for 2016 as identified by the Digital Banking Report—the introduction of ‘optichannel’ delivery.

Customer Experience 60

Customer Experience Payments Big Data Banking Trends 60

The Financial Brand

AUGUST 9, 2021

Consumer attraction to digital banking providers goes beyond ease of use. The post Financial Institution Marketing Is Failing to Curb Customer Outflow appeared first on The Financial Brand - Banking Trends, Analysis & Insights. These firms connect with people in a way that builds comfort.

Marketing 31

Marketing Banking Trends Analysis Branding 31

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 43

Retail Banking Trends Analysis Trends 43

The Financial Brand

NOVEMBER 7, 2021

Research on the future of banking finds that most changes in the future of banking will be evolutions of the more recent past. The post 14 Surprising Projections on the Future of Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

FEBRUARY 6, 2022

To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms. The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 36

Trends Banking Trends Analysis Branding 36

Accenture

APRIL 4, 2017

Thirty-four percent of the nearly 600 bank executives who participated in the survey are planning to use deep human behaviour analysis to better understand what motivates customers and design the customer experience accordingly.

Technology 157

Technology Trends Survey Customer Experience 157

The Financial Brand

OCTOBER 3, 2021

Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings. The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Google Trends 43

The Financial Brand

JANUARY 10, 2022

The success of a bank CMO requires understanding the power of analytics, technology, strategy and agility to drive business results. The post The CMO Role in Banking is Being Disrupted appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Banking Trends Analysis Strategy 43

The Financial Brand

DECEMBER 14, 2021

The future of work in banking will become detached from physical facilities and become increasingly mobile enabled. The post It’s Time to Empower a Mobile Workforce in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

DECEMBER 12, 2021

Shifting consumer habits and the emergence of new technologies has put pressure on financial institutions to improve mobile banking experiences. The post Consumers Demanding Enhanced Features From Mobile Banking Apps appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Mobile 43

Mobile Banking Trends Analysis Trends 43

The Financial Brand

JANUARY 2, 2022

Banks and credit unions would do well to understand what's changed. The post Top Gen Z Trends Impacting Banking In The Year Ahead appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Banking Trends Analysis Branding 43

The Financial Brand

NOVEMBER 22, 2021

Skyrocketing adoption of fintech is not only changing the way consumers bank, it’s changing how they live, think, and interact with money. The post Millennials Now Trust Fintechs as Much as Banks appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Millennials 43

Millennials Fintech Banking Trends Analysis 43

The Financial Brand

DECEMBER 6, 2021

But the trend points to greater integration of AI in people's lives. The post The Future of Conversational AI in Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Chatbots, with some exceptions, still don't have widespread utility.

Banking Trends 42

Banking Trends Analysis Trends Branding 42

The Financial Brand

DECEMBER 18, 2016

Annual banking forecast of trends compiled from global financial services leaders, industry analysts and banking organizations worldwide.

Trends 33

Trends Banking Trends Retail Industry 33

The Financial Brand

NOVEMBER 17, 2021

Banks should leverage the shift to digital options by building a hybrid distribution network that uses human engagement to improve experiences. The post Banking Must Combine Strength of Humans With Power of Technology appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Technology 42

Technology Banking Trends Analysis Trends 42

The Financial Brand

OCTOBER 18, 2021

Financial institutions are experiencing an unacceptable rate of digital account opening abandonment due to slow and broken processes. The post Growth Is Impossible Without Faster Digital Checking Account Opening appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

The Financial Brand

AUGUST 22, 2021

Financial institutions must embrace the open banking movement as a path to relationship growth and organizational efficiency. The post Open Banking Transforming Business Models Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

SEPTEMBER 19, 2021

The development of open banking solutions by banks and credit unions requires significant support beyond existing third-party partnerships. The post Core Providers Not Seen as Viable Open Banking Partners appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

AUGUST 15, 2021

Banking organizations must find ways to improve consumer experiences by participating in embedded financial opportunities with third-parties. The post How Will Banking Respond to Embedded Finance Model? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Trends Branding 43

The Financial Brand

JANUARY 2, 2022

The financial institutions that will win in an open banking environment are already planning now and overhauling legacy IT infrastructure. The post Just How ‘Open’ Will Banking Become in 2022? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 41

Banking Trends Analysis Trends Branding 41

The Financial Brand

JANUARY 31, 2022

As a record number of bank branches are shuttered, those remaining are reimagined for greater efficiency and improved experiences. The post The Future Role of Branches Is More Uncertain Than Ever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

JANUARY 17, 2022

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The core product with the obsolete name remains essential for consumers — and financial institutions — but the reasons why are changing. The post What’s the Future for Checking Accounts?

Banking Trends 40

Banking Trends Analysis Trends Branding 40

The Financial Brand

DECEMBER 7, 2021

Financial institutions that combine effective digital solutions with an emotional user experience will stand out in an ocean of sameness. The post Banking with Soul: 7 Requirements to Succeed in the Experience Economy appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

User Experience 41

User Experience Banking Trends Analysis Branding 41

The Financial Brand

JULY 11, 2021

Banks and credit unions should view trends in the fintech space to determine where threats and opportunities exist and where resources should be deployed. The post 8 Fintech Trends Changing Banking Forever appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Trends 43

Trends Fintech Banking Trends Analysis 43