American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 68

Community Bank Community Online Customer Experience 68

American Banker

MAY 19, 2020

The Texas bank is leaning on solutions from Lightico and MANTL to quickly set up accounts and handle loans when customers can’t sign documents in person because of the coronavirus emergency.

Texas 90

Texas Tools Lending Online 90

Banking 2020

OCTOBER 30, 2014

For our most recent FI Highlight, we spoke with Dianne Larsen, senior vice president, director of marketing, Banner Bank. Dianne shared insight on Banner Bank’s recently redesigned website and new marketing initiatives to further their approach as a “ super community bank.”. Dianne Larsen, Banner Bank.

Community Bank 95

Community Bank Branding Marketing Mobile 95

Banking 2020

JULY 24, 2015

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Community banks must examine what cultural, operational and marketing shifts will happen when they adopt digital banking initiatives.

Digital Banking 40

Digital Banking Innovation Payments Community Bank 40

Banking 2020

SEPTEMBER 23, 2014

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. Answer: None. Otherwise, the industry is in trouble. Things are and will be very different, no doubt about that.

Community 55

Community social media Community Bank Big Data 55

Banking 2020

NOVEMBER 27, 2015

When we’re online, we can go anywhere, and surely do. That’s why digital capabilities have revolutionized every industry from retail and healthcare to banking—if the same services can be had from half a world away, and for a lower cost, why not avail of them? Some online-only startup, with operations based overseas?

Millennials 40

Millennials Survey social media Online 40

Banking 2020

FEBRUARY 1, 2016

Banks must innovate and be nimble to address emerging client needs in the neighborhoods they serve. As community banks, we must recognize and be responsive to what our clients are demanding of us. It is important to allow the client to engage with the bank in an omni-channel experience and avoid any friction points.

Innovation 40

Innovation Missouri Kansas City Kansas 40