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This Week’s Reads: Digital Banking, Innovation and Payments

Banking 2020

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Articles via The Financial Brand, Business Insider, Mobile Payments Today. Will consumers adopt Facebook’s ‘Buy’ button?:

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How 1-star reviews can lead to 5-star service

American Banker

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Insiders

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The messaging tool that let Happy State Bank take its lending online

American Banker

The Texas bank is leaning on solutions from Lightico and MANTL to quickly set up accounts and handle loans when customers can’t sign documents in person because of the coronavirus emergency.

Texas 90
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Community Service with the Personal Touch

Banking 2020

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. Answer: None. Otherwise, the industry is in trouble.