Remove Banking 2020 Remove Community Bank Remove Mobile Remove Online
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How 1-star reviews can lead to 5-star service

American Banker

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

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FI Highlight: Banner Bank

Banking 2020

Dianne shared insight on Banner Bank’s recently redesigned website and new marketing initiatives to further their approach as a “ super community bank.”. Dianne Larsen, Banner Bank. What is new about your online and mobile banking experience? . What led to this change?

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This Week’s Reads: Digital Banking, Innovation and Payments

Banking 2020

Articles via The Financial Brand, Business Insider, Mobile Payments Today. Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Will consumers adopt Facebook’s ‘Buy’ button?:

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Community Service with the Personal Touch

Banking 2020

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. What happens when this genteel, Norman Rockwell-esque universe gets swallowed up by Tweets and mobile apps?

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Winning the Customer

Banking 2020

When we’re online, we can go anywhere, and surely do. That’s why digital capabilities have revolutionized every industry from retail and healthcare to banking—if the same services can be had from half a world away, and for a lower cost, why not avail of them? Some online-only startup, with operations based overseas?

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Q&A: What Search Engine Optimization Can Offer the Financial Services Industry

Banking 2020

Entering search queries online is something that we, as consumers do all the time. For community banks or credit unions who are thinking about search, what would you say is the easiest way for someone to get started with a program? So when we think about the search experience, how would you say that’s changing with mobile?

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Q&A: What SEO Can Offer the Financial Services Industry

Banking 2020

Entering search queries online is something that we, as consumers do all the time. For community banks or credit unions who are thinking about search, what would you say is the easiest way for someone to get started with a program? So when we think about the search experience, how would you say that’s changing with mobile?