How 1-star reviews can lead to 5-star service
American Banker
JULY 31, 2020
Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.
Banking 2020 Community Bank Customer Experience Online 
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FI Highlight: East River Bank
Banking 2020
MAY 21, 2015
We offer a full range of financial services for both personal and business customers, including access to more than 55,000 surcharge-free ATMs through the Allpoint network, our courier service and free online banking at eastriverbank.com featuring Finance Works™ powered by Quicken. Keep it simple and be yourself.
From Omni-Channel to Omni-Cliché: Don’t Define, Just Engage
Banking 2020
MARCH 12, 2015
Again, technology might be the foundation for a significant part of this experience, but it’s a means, not an end. I had already learned the criticality of customer centricity and applied this into a mobile omni-channel solution for retail sales associates.
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