Remove 2024 Remove Customer Experience Remove Management Remove Risk Management
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Bank IT Spending – Use These Metrics to Improve Performance

South State Correspondent

In this article, we partner with Gartner to look at 2024 key IT metrics and provide strategic insight into how much your bank should be spending on IT. For perspective, 2023 and what we expect for 2024 can be characterized as keeping up with revenue. of total expenses; in 2024, this number is expected to be 11.2%.

Capital 195
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Customer Management Trends: Hyper-Personalization, Trust, & More

FICO

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52
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The 2023 GonzoBanker Awards

Gonzobanker

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Expect more deals to be announced in 2024. Importantly, Huntington has continued to focus on digital investments and its strong legacy of product management to remain a progressive regional bank.

Fintech 195
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Risk and Lending Predictions 2023: Hyper-Personalisation and More

FICO

While UK support will continue through 2023, and possibly into 2024, we can expect to see it provided on a more targeted basis as governments face rising debt burdens as a proportion of GDP. Here are my three predictions for risk management and customer treatment in 2023.

Lending 52
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Why boosting your check fraud prevention is worth the effort

Abrigo

According to fraud strategists , check fraud is projected to soar to $24 billion in 2024. Controlling fraud risks should be an important part of it. At the same time, check fraud is increasing dramatically. which lost $135 million to check fraud in 2023 through Sept ember 30.

Fraud 221
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For faster loan origination, stop doing this

Abrigo

Taking a critical look at the existing steps for the financial institution’s loan applications and credit decisions can uncover opportunities to offer faster business loan decisions that provide a better member or customer experience.

Lending 221