Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Gonzobanker

DECEMBER 17, 2021

Gonzo readers, 2021 was just plain schizophrenic. It accelerated the customer move to digital and the employees’ move to some kind of work-at-home arrangement, at least in part. 2021 fintech investments, merger activities, and overall focus were off the charts. So which merger was the best in 2021? Doug Larson.

Fintech 143

Fintech Strategy Leadership Lending 143

FICO

MAY 27, 2021

A Dozen Top Achievers in 2021. Earlier this year we provided a list of the winning companies in our 2021 FICO® Decisions Awards. Cox Communications , the largest private telecom company in the US, is using FICO® Customer Communication Services (CCS) to transform its customer experience. Our 2021 Industry Judges.

Analytics 52

Analytics Fraud Management America 52

Gonzobanker

JULY 10, 2020

In a recent Fortune survey, 55% of corporate executives said they expect to return to 2019 capital spending levels sometime in 2021. Elevate priorities that support digital, automation and customer experience. Will an ITM or ATM be enough to retain customers? Risk Management. Be M&A ready.

Risk Management 88

Risk Management Capital Strategy social media 88

FICO

JUNE 14, 2021

Our latest UK Credit Market Report on card trends for April 2021 shows the impact of the opening up of hospitality and retail on April 12. The figures include a 12 percent rise in card spend and more customers exceeding their card limit. This is the largest monthly increase in spend for over two years. Source: FICO. .

Cards 52

Cards Report Marketing Trends 52

Abrigo

OCTOBER 20, 2020

Of course, COVID-19 has greatly impacted CRE over the last six months, with lodging, retail, and office spaces suffering a significant blow amid stay-at-home orders and other social distancing measures. There is a demand coming from our customer base to make things easier, less cumbersome, and faster.

Management 195

Management Lending Community Strategy 195

Gonzobanker

DECEMBER 22, 2020

Expect more cost-driven MOEs in 2021! Whether this turns out great or a bubble that pops, Chime has jolted the staid banking industry into thinking about who will acquire future retail customers and where value creation may emerge. Bank Deal of the Year PNC nabs BBVA USA – paying 1.3

Idaho 172

Idaho Community Industry Strategy 172