2020 Management Operations UX 
Perficient
SEPTEMBER 29, 2020
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year. There’s the experience, there’s the business operations, and there’s the technology and data that has to drive it.
PYMNTS
JANUARY 25, 2021
Add to that the introduction of strong customer authentication (SCA), which was mandated in 2019 and implemented in September of 2020, and yet another layer of friction is added for card-based payments. According to Soliman, PayDirect is the answer to those issues. The challenge is in getting merchants and customers to try it.
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Perficient
FEBRUARY 25, 2021
Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. Barrier 3: Lack of Alignment.
Gonzobanker
DECEMBER 20, 2019
billion of assets under management. Hats off the Schools Financial’s board and management for acknowledging that even multi-billion dollar credit unions can drive value via merging with someone bigger. We salute CEO Frank Weidner, CIO David Mason and Strategic Insights Manager Mike Lindberg for taking this big strategic step.
Fintech Labs Insights
AUGUST 27, 2020
Related: The 27 Fintech startups from YC’s Summer 2020 batch. Service UX: US Bank’s Well-Designed Appointment Scheduler. Watch How INSTNT Removes Risk from New Applications (Aug 2020 Startup of the Week). And while you are at it, please add your fintech startup to our database.
Gonzobanker
DECEMBER 19, 2022
There’s nothing more Gonzo than a CEO who simply bleeds the soul of front-line relationship managers, and Brager could write a bestselling book on this topic. As Quontic co-founder George Lazaridis so aptly put it, “Steve was a charismatic leader who inspired progress, got results – and managed to have fun along the way.”
Perficient
MAY 21, 2021
In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Christina is always finding new ways of using her creativity to inspire others. Bright Paths Project: Plenti.
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