PYMNTS

MAY 8, 2020

With most of Apple ’s retail stores remaining closed due to the coronavirus pandemic, the tech giant is introducing a new hub to streamline the shop-from-home experience. The new portal offers an enhanced user experience (UX) that enables people to chat with tech specialists and learn more about contactless delivery options.

UX 160

UX Apple User Experience Video 160

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. Accessibility design can be led either by a designer or UX specialist who has accessibility knowledge, or it can be an accessibility-specific person.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

DECEMBER 14, 2017

In fact, eBay is one of the web’s largest online marketplaces — with an estimated 168 million buyers in total — Customers eBay has spent much of 2017 trying to convince not to “shop like everyone else.”. For those who can’t watch, it’s a video of various people offering weak explanations for the presumably terrible gifts they bought.

Data 146

Data UX Online User Experience 146

BankNXT

DECEMBER 12, 2016

We're spending more because of contactless, but something is still missing from the experience. Duena Blomstrom explores the impact of invisible payments. How invisible payments, and banks not doing their job, can put us all in the red on BankNXT.

US 40

US Payments User Experience UX 40

CB Insights

OCTOBER 31, 2019

Customer journey: Using chat to get people from online to brick-and-mortar. Crafting a simple UX for a personal finance app is a tall order. There are multiple inputs to juggle — bank accounts, credit cards, bills — and complex data that needs to be communicated in a user-friendly way. Get the full report.

Industry 78

Industry Examples Tools Retail 78