William Mills

NOVEMBER 1, 2016

We live and breathe it each day through our clients, who have partnered with us (in most cases) for one reason: to help tell their technology story to the right people. For your marketing and PR teams? Content marketing. Marketing automation. What do you expect from marketing communications? Social media.

Technology 40

Technology US Customer Experience Marketing 40

Payments Source

JANUARY 1, 2018

The first round of questions posed in our marketing survey relate to pain points, allows us to gauge where spending will take place in upcoming months. We asked: “Please indicate your Marketing department’s major initiatives in the next 6-12 months.”. CASE STUDY] Data-Agnostic? We expect to see this spend occur in 2018.

Trends 72

Trends Customer Experience Survey Data 72

CB Insights

APRIL 24, 2018

Foot Locker is closing 110 stores, Abercrombie & Fitch is closing 60 stores, department store Bon-Ton is possibly headed toward liquidation, and Toys R’ Us has shut down completely. The retail apocalypse has claimed many victims , with almost 7,000 stores closing in the US in 2017. And that’s just since February.

Retail 59

Retail Trends Technology Branding 59

FICO

OCTOBER 23, 2019

In the US around 30 percent of people are members of a credit union. They regularly achieve high Net Promoter Scores for their personalized service and yet they only hold 7 percent of the market. This highlights an opportunity that exists for credit unions and smaller lenders in the market to use technology to level the playing field.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

In the US around 30 percent of people are members of a credit union. They regularly achieve high Net Promoter Scores for their personalized service and yet they only hold 7 percent of the market. This highlights an opportunity that exists for credit unions and smaller lenders in the market to use technology to level the playing field.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40

FICO

OCTOBER 23, 2019

In the US around 30 percent of people are members of a credit union. They regularly achieve high Net Promoter Scores for their personalized service and yet they only hold 7 percent of the market. This highlights an opportunity that exists for credit unions and smaller lenders in the market to use technology to level the playing field.

Customer Experience 40

Customer Experience Case Study Analytics Marketing 40