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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. The CXFS conference was all about the “voice of the customer” (VoC) and how financial institutions (FIs) can improve their customer “listening” skills.

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Meet Our 2023 FICO Decisions Awards Judges

FICO

Neeti Aggarwal manages the financial technology and innovation research at The Asian Banker. With over 19 years’ experience, she specializes in banking, technology and fintech developments across Asia Pacific, Middle East and Africa. Douglas Blakey, editor, Retail Banker International.

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Innovation & Insight Day – some Highlights; and a Goodbye

Celent Banking

We hypothesize that the challenges of financial technology have become so important that our clients and prospects prioritized attendance at an event that showcased best practices from around the world, afforded tremendous networking opportunities, and provided an unbiased view of the hottest issues in this space today.

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Inside The FIS Innovation Process With EVP Bruce Lowthers

PYMNTS

In the latest PYMNTS Commanders in Chief series, Bruce Lowthers, executive vice president of FIS Global, a financial technology solutions provider , and president of the company’s Payments Division , didn’t set out to be an innovator. That said, the place where I get the most information is through social media — like LinkedIn.

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Finovate Spring 2018 – Day 2

William Mills

Presenters: Colby Ross. Again another financial wellness platform using machine learning technology. Presenter Profile: How they describe themselves: Project Finance was founded on the belief that good spending and saving behavior starts with being confident in your ability to meet future obligations. Key Executives.

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Finovate Fall 2016 Live Blog – Day 2

William Mills

They are showing how Chang might read about potentially investing in SnapChat (multilingual presentation). Social media is a special challenge since social media was not created with compliance in mind. I can see how some other social media channels may be more prevalent and important in the U.S.

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FinovateSpring 2016 Live Blog – Day 2

William Mills

11:37 am William Mills, CEO of William Mills Agency, and Stephen Ramirez, CEO of Beyond the Arc, discuss major trends presented at this year’s Finovate and highlight key companies such as Malauzai Software, PayActiv and many more! Presenting a programmable cloud – a fintech platform. ^KT. Retail for a piece.

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