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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. To promote this kind of alignment, we work with leadership teams to define a vision for digital. Perficient: Digital Strategy Experts.

Meeting 309
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Why Commerce Should be the Key to Your Digital Transformation

Perficient

All of these items are impacted by your business’ go-to-market strategy when deciding to add a digital channel. If your business has an idea of what your channel is looking for, then you must validate that information with your actual channel as well as channel-facing employees. Include Voice of Customer and Employees.

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USA Technologies Partnership Extend Micromarket Foothold

PYMNTS

We continue to see USAT as a key partner because of their track record of helping increase the Net Operating Profit of our operation through analysis of the existing installed base,” Alan Recher, president and CEO, Five Star Food Service, said in the press release. “We

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Moving Beyond The Limits Of ‘Cash And Dash’ ATMs

PYMNTS

In an interview with Karen Webster, Norbert Knievel, head of Banking Thought Leadership at Diebold Nixdorf , said FIs would do well to reconsider the role of the ATM in an age where cash usage endures even with the continued inroads made with digital commerce. “So The Consumer.

ATM 158
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Alphabet’s New CEO, Millennial Black Friday Spending And Digital Drivers’ Licenses Top This Week’s News

PYMNTS

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. Top News . Curing the $2.4T

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Killing Strategy: The Disruption Of Management Consulting

CB Insights

When the client-consultant relationship is functioning at its best, the consultant gives the client: Information : The data and analyses that take the client’s world, industry, and market position and make sense of it. Expertise: An experienced operator’s perspective on a problem and the different ways that it can be solved.