FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

FICO

JULY 6, 2023

Beyond the pleasure of leading a FICO Falcon Fraud Manager User Forum and moderating a couple of panel breakout sessions, I I was also able to catch up with many of the fraud-focused attendees from around the world. Let’s dig in a little deeper. Scams: A Top Fraud Concern Scams are becoming a leading fraud concern, all around the world.

Fraud 52

Fraud Management Customer Experience San Diego 52

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JUNE 11, 2020

Here’s how it works: Suppose a consumer in San Diego is in the market for a bike rack to store several bikes in a garage. Burton pointed out that so far, most of the company’s marketing has been through word of mouth. After they’ve been trained and background checked, they are authorized to receive work orders.”.

San Diego 141

San Diego Training Strategy Retail 141

FICO

JANUARY 18, 2023

Today, FICO released its highly anticipated third annual State of Responsible Artificial Intelligence (AI) in Financial Services report, developed in collaboration with market intelligence firm Corinium. Scott serves on two boards of directors, Software San Diego and Cyber Center of Excellence. Wed, 01/18/2023 - 22:50.

Analytics 52

Analytics San Diego Regulation Compliance 52

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. This is a classic bank deal – one acronym buys another at a good price and plans to cut the hell out of cost while adding markets. Market cap in January: $19B. Remember that?

Idaho 181

Idaho Community Industry Strategy 181