Remove Customer Experience Remove Innovation Remove San Antonio Remove Technology
article thumbnail

How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259
article thumbnail

Lindsay LaNore: All in. All heart.

Independent Banker

Last month, we hosted the 2022 ICBA LIVE event in San Antonio, and the theme for the general sessions was “All In. Spending extra time with a customer to give them an exceptional experience. Thinking outside the box to innovate and improve customer experience or an internal bank process.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195
article thumbnail

eCommerce Search Merger Aims To Address Amazon Pressure Cooker

PYMNTS

According to a joint statement announcing the merger , the newly created company will give eCommerce brands an iterative and data-driven approach to merchandising, with the goal of driving conversion and customer acquisition, and elevating the overall customer experience. 4) announcement. “To

article thumbnail

Market your community bank with first-party data

Independent Banker

First-party data for targeted marketing campaigns Community banks can use their first-party data to upsell and cross-sell to existing customers with highly relevant messages. Enhance the customer experience with first-party data Community banks pride themselves on offering excellent customer service and anticipating the needs of clients.

article thumbnail

The ICBA 22/23 executive committee is all in

Independent Banker

When the 2022/23 ICBA board of directors was introduced at ICBA LIVE in San Antonio, Texas, there was a palpable sense of excitement in the air. It’s an honor to work with them as we focus on advocacy, education and innovation for the community banking industry. By Molly Bennett.

article thumbnail

Biometrics are already mass-market for banking

Tomorrow's Transactions

This is why I was so interested to see USAA Bank (based in San Antonio, Texas), a bank that is well-known for being highly focused on customer service and innovative in the use of new technology to improve the customer experience, roll-out face-recognition for mobile phones using the technology of one of Consult Hyperion’s clients, Daon.