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Adopting Technology Without Eclipsing Human Interaction

PYMNTS

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. Diners want such innovations, too, and are turning so sharply to mobile food orders that the global food delivery mobile app market could rise to $16.6

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DraftKings To Merge With Other Companies, Go Public

PYMNTS

“The combination of DraftKings’ leading and trusted brand, deep focus on customer experience and data science expertise and SBTech’s highly innovative and proven technology platform creates a vertically-integrated powerhouse,” Robins said. “I SBTech will maintain its core business and continue its B2B focus,” he said. “We

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DraftKings To Merge, IPO At A $3.3B Market Value

PYMNTS

“The combination of DraftKings’ leading and trusted brand, deep focus on customer experience and data science expertise and SBTech’s highly innovative and proven technology platform creates a vertically-integrated powerhouse,” Robins said. “I SBTech will maintain its core business and continue its B2B focus,” he said. “We

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In-Store Kiosks A Sign Of QSR Innovation

PYMNTS

Achieving those mission-critical seconds has never had more options, with the QSR industry in the midst of enjoying a boom in new technologies that promise to reduce wait times while boosting food quality and customer service. QSRs also embraced popular third-party technology as part of their operations, including at kiosks.

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How Innovative mPOS Is Paving The Way To A Self-Checkout Future

PYMNTS

Massachusetts locations. Chief Information Officer John Lauderbach said in a press release in early January, “Our adoption of the company’s premium point-of-sale technology has already proven successful by enabling faster, more frictionless transactions for both our associates and customers.”. Roche Bros.

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Model Bank 2017: Some First Impressions

Celent Banking

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

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NARS Cosmetics Puts Its Best Face Forward With AI, Data

PYMNTS

The cosmetics industry has offered a decidedly low-tech customer experience for decades, revolving around beauty counters with human associates making recommendations and demonstrating new products. Younger consumers and startup firms have pushed companies to embrace new technology, especially when selling to online or mobile shoppers.

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