Perficient

APRIL 2, 2021

The five federal agencies are: the Consumer Financial Protection Bureau (CFPB), the Federal Deposit Insurance Corporation (FDIC), the Federal Reserve Board (Fed), the National Credit Union Administration (NCUA) and the. Personalization of Customer Services. Office of the Comptroller of the Currency (OCC). Cybersecurity.

Regulation 309

Regulation Industry Risk Management Analysis 309

Abrigo

MARCH 2, 2023

Experts have highlighted numerous lessons from Southwest’s experience, many of which can benefit bank and credit union executives, regardless of their institution size, as they manage competing priorities for spending and growth initiatives on banking solutions. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

CFPB Monitor

APRIL 1, 2021

In what could be an important step towards needed regulatory updating to accommodate the growing use of artificial intelligence (AI) by financial institutions, the CFPB, FDIC, OCC, Federal Reserve Board, and NCUA issued a request for information (RFI) regarding financial institutions’ use of AI, including machine learning (ML). Cybersecurity.

Risk Management 78

Risk Management Training Lending FDIC 78

Gonzobanker

MARCH 22, 2023

Irvine Sprague, Former FDIC Director So Gonzo Bankers … how many of us have been hesitant lately to check our iPhone each morning to see what trouble may have hit the fan in the financial world during a few restless hours of slumber? Additionally, regulators and investors are growing more concerned about credit risk when the economy slows.

social media 78

social media Capital Risk Management Strategy 78

Jeff For Banks

APRIL 19, 2015

Utah has many Industrial Loan Companies (ILC''s), which are FDIC supervised financial institutions that can be owned by commercial firms not regulated by a federal banking agency, like a utility company. At the top of the Mobile/Online Banking Center, put an executive with customer acquisition and customer experience know-how.

Industry 60

Industry Montana Utah Washington 60

Banking 2020

MARCH 17, 2015

You might protest, “we have to sound like that because the FHA/FDIC/FCRA requires it,” but I don’t buy it. For one thing, regulators have been pushing banks to be simpler and more straightforward, so customers know where they stand. Voices customer experience mobile banking' Technology magnifies the problem.

San Francisco 40

San Francisco Customer Experience FDIC Mobile 40

Independent Banker

FEBRUARY 24, 2016

Regulators Luncheon*. One thing I think is really important for community banks is customer experience. So we want our checking accounts to be FDIC insured. IB: What should community bankers be thinking about in terms of customer experience? Roundtable Discussions. Tuesday, March 8. Concurrent Workshops.

Community Bank 70

Community Bank Community Innovation Customer Experience 70