FICO
FEBRUARY 16, 2022
Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.
FICO
FEBRUARY 16, 2022
Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.
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FICO
MARCH 13, 2019
We collected consumer data from 2,000 consumers across nine coutries: US, Canada, UK, Mexico, Spain, Chile, Germany, New Zealand, and Australia. US consumers showed an increasing appetite for online financing—an 8% YoY increase. Close any customer experience gaps. 13% of U.S.
PYMNTS
DECEMBER 26, 2018
The following piece was written by Rob Eleveld, CEO of Whitepages Pro , as a contribution to our 2018 year-end eBook. . Our data is used to provide a low-friction, sub-second identity verification experience for good customers while segmenting questionable transactions into a higher-friction (and lower-risk) path.
FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Use your branch wisely! Unintentional or unnecessary friction in the customers’ experience is always bad – however, friction itself is not inherently evil.
FICO
FEBRUARY 1, 2021
Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.
Payments Source
JANUARY 1, 2018
The first round of questions posed in our marketing survey relate to pain points, allows us to gauge where spending will take place in upcoming months. Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience.
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