FICO
JANUARY 11, 2022
Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Future-proofing your organization now involves studying behavioral science and how people engage with technology. An incorrect customer address poses ?little
FICO
FEBRUARY 1, 2021
Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
FICO
MARCH 7, 2022
When automated communication solutions are ineffective, people become the first line of response, increasing cost, or leaving customers unheard and negatively impacting the customer experience. Case Study in Communications. How FICO Can Help You Meet Customers’ Communications Needs. by Huw Vaughan.
PYMNTS
JULY 17, 2020
A recent McKinsey study showed that “75 percent of people using digital channels for the first time indicate that they will continue to use them when things return to ‘normal.’”. As consumer and business digital adoption has catapulted over the last 12 weeks, when it comes to payments, there are certain status quos we will no longer accept.
Payments Source
JANUARY 1, 2018
Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. CASE STUDY] Data-Agnostic? Pain point #2: Difficulty creating a consistent, multi-channel customer experience. Marketing CRM solutions.
PYMNTS
APRIL 19, 2018
They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. The finding comes from Tillster , which partnered with SSI to study how offering self-service kiosks impacts guest behavior. After talking with 2,000 restaurant customers across the U.S., Wendy’s is hardly alone.
FICO
FEBRUARY 12, 2023
Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.
Expert insights. Personalized for you.
98 
Let's personalize your content