South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
PYMNTS
DECEMBER 27, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Smart ACH was created not only to help meet NACHA compliance rules, but also to improve operational efficiency and the customer experience.
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FICO
FEBRUARY 12, 2023
Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.
FICO
MARCH 13, 2019
Bank / financial institution lending held steady. Consumers are only giving a handful of lenders an opportunity to pitch for their automotive loan business, which underscores the need to engage customers with proactive, compelling offers and build positive, meaningful experiences. Close any customer experience gaps.
PYMNTS
JUNE 29, 2017
Fewer checkouts also mean staff can be redeployed in-store to support customers.”. Moreover, he said, while some merchants might think that fraud will go up — as self-checkout seems to lend itself to shoplifting — that behavior can be dissuaded with simple door-checking practices. Just fill out the form below to download the eBook.
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