Customer Experience eBook Fraud Lending 
FICO
FEBRUARY 12, 2023
Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer. His insights on humanizing interactions come from his larger piece on digital banking called The 11 Commandments of Digital Banking eBook.
FICO
MARCH 13, 2019
Bank / financial institution lending held steady. Consumers are only giving a handful of lenders an opportunity to pitch for their automotive loan business, which underscores the need to engage customers with proactive, compelling offers and build positive, meaningful experiences. Close any customer experience gaps.
PYMNTS
JUNE 29, 2017
As goes digital commerce, so goes fraud. The right platform will allow them to combine layers of security — like tokenization, biometric authentication, PINs and back-end fraud management — to achieve the right balance of security and usability. Fewer checkouts also mean staff can be redeployed in-store to support customers.”.
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