Customer Experience eBook Lending Regional 
South State Correspondent
APRIL 27, 2022
Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.
FICO
MARCH 13, 2019
Dealership financing held strong and was the most preferred channel across all regions and all age groups. Dealership financing was the most preferred channel across all regions and age groups. Bank / financial institution lending held steady. Close any customer experience gaps. Keep doing what’s working.
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