South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Smart ACH was created not only to help meet NACHA compliance rules, but also to improve operational efficiency and the customer experience.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

JUNE 29, 2017

The era of the branded mobile wallet, however, gives retailers a new opportunity to bring payments in-house and in-app. Mobile has the power to help retailers to avoid theft of customer payment credentials, transaction histories and identities. Fewer checkouts also mean staff can be redeployed in-store to support customers.”.

Mobile 137

Mobile Retail Security Fraud 137