What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. With numerous independent KPIs to support, customer goals can get lost in the shuffle. Barrier 2: Competing Priorities.
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