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Trust And Speed Light A New Path To Omnichannel Retail

PYMNTS

Among the keys to that approach, according to Parsons, are significant advances in data collection and analysis, along with new retail technologies (voice, augmented reality) that both fuel the new omnichannel push and spark consumer interest in those newer retail experiences. Trust Issues.

Retail 137
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Changing Authentication For A Changing World

PYMNTS

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. That can be a tremendous help. Keeping up with what’s next.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Of course, there are numerous other excellent banking podcasts available that are worth a listen. Banking Resources.

Community 195
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The Quiet Sea Change At QVC

PYMNTS

Everything would be a limited-time offer, everything was selling out, and customers needed to “call now!” But the world changed, of course — the digital economy rose and, though people were still using screens to shop from home, TV was no longer the screen of choice. That buy has QVC remaining at almost 62 percent.

Branding 129
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Luxury Brands In The Age Of Digital

PYMNTS

“While creating digital brand awareness and adapting to consumers’ preferences continues to be at the forefront of marketing campaigns for luxury brands, retailers have begun to realize the linchpin of the brand experience is delivery consistency across the omnichannel journey,” WBR Digital’s study found.

Branding 100
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Google, Amazon, Facebook, And Apple Are Giving The Beauty Industry A Makeover

CB Insights

And of course, distribution through Amazon could ultimately help the tech giant launch its own private label brands as competing products. Still, the question remains whether voice can offer customer experiences that drive online commerce — especially in the beauty industry, which is inherently visual.

Google 72
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24 Industries & Technologies That Will Shape The Post-Virus World

CB Insights

As more people have worked, learned, banked, exercised, relaxed, and even sought medical care from home during Covid-19, they have gotten a crash course in just how much can be accomplished at home. Online courses & content. Customer service: Customer experience goes virtual with conversational AI. 3D printing.

Industry 101