PYMNTS

DECEMBER 27, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of …” eBook. Payments 2016: The Year of Payment Innovation Via Predictive Analytics. This was the year for payment innovation through predictive analytics.

Analytics 110

Analytics Innovation Payments eBook 110

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Download the ebook on the UK results for our survey. by Matt Cox.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

FICO

NOVEMBER 16, 2022

The right technology can help organizations on both of those fronts, while also providing a foundation that supports real-time automation and rules updates to help drive down costs and stop fraud losses; two-way communication to improve customer experience ; and transparency throughout the decisioning process for regulatory compliance and reporting.

Fraud 52

Fraud Data Survey Regional 52

FICO

MARCH 10, 2022

One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.

Fraud 52

Fraud Survey Cards Customer Experience 52