Why bank branches—and human contact—are not going away any time soon
Accenture
APRIL 26, 2017
A breakdown of the 2016 findings by age (see Figure 2) reveals what many might regard as a surprising outcome—with millennials being by far the heaviest users of branches, tapering down to OAPs as the lightest. All of this leads us to the million-dollar question: What kind of banking model do customers actually want?
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