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Why bank branches—and human contact—are not going away any time soon

Accenture

A breakdown of the 2016 findings by age (see Figure 2) reveals what many might regard as a surprising outcome—with millennials being by far the heaviest users of branches, tapering down to OAPs as the lightest. All of this leads us to the million-dollar question: What kind of banking model do customers actually want?

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Where Does Chime Go From Here?

Gonzobanker

Because banks like Bank of America, Chase, Wells Fargo and other large regional banks have highly diverse product lines, making a direct comparison of number of customers nearly impossible. of Millennials, 7.5% of the market, and JPMorgan Chase—the nation’s largest bank (in terms of assets)—counts 7.6%

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Step Aside, Millennials — Why Fintechs Are Targeting Baby Boomers & Retirees

CB Insights

Fintech is often associated with digital tools targeted at tech-savvy millennials. While many Boomers and senior citizens may not be aware of the wide variety of fintech services available to them, such as digital banking, a number of tools exist that aim to raise awareness. . get the REPORT on next generation investors.

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Faster Cash Back, Happier Customers?

PYMNTS

For millennials, these cards simply don’t induce the same debt-based anxieties as credit cards. A recent survey found credit card debt is a source of considerable worry for millennial consumers, with 33 percent reporting it as the most feared life aspect. By comparison, just 20 percent cited death as a top fear.

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Who are the holdouts still not using online banking?

NCR

Even if they are a shrinking part of a bank’s base, these consumers remain too numerous to be ignored. Assuming that everyone will naturally make the transition to digital banking at their own pace will be a mistake, and may see banks lose customers as people turn to financial institutions who they feel can better cater to their needs.

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Beyond Generation Z: Digital Account Opening for Everyone

FICO

It was Millennials. Banks have been trying. According to a 2017 report from the Digital Banking Report , 66% of banks offer online account opening and 18% offer mobile account opening. Amazon built a digital shopping experience for everyone. Welcome to the on-demand generation.

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You Heard It Here First: Best Of 2018’s Monday Conversations

PYMNTS

Text messaging, social media, Pinterest and memes have all been offered up as avatars of destruction — and the general consensus seems to be that the death of conversation is a direct result of the digital age and probably has something to do with millennials. The art of conversation is far from dead. Tide CEO Dr. Oliver Prill.

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