Why bank branches—and human contact—are not going away any time soon
Accenture
APRIL 26, 2017
Given that this trend is coinciding in with an ongoing shift by younger consumers towards more innovative channels—the likes of wearables, social media and instant messaging—it’s possible that the continued strong usage of branches is a transitory effect. Figure 5: Would you be interested in using the following banking models?[5].
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