PYMNTS
FEBRUARY 21, 2020
Forty-four percent of 200 millennials surveyed last year stated they were wholly responsible for making purchasing decisions at the B2B companies at which they worked, and an additional 33 percent played some role in this process. The trend is unlikely to abate as younger generations gain greater influence in corporate buying.
Perficient
FEBRUARY 9, 2021
In processing these signals, we inevitably make comparisons. With experience and intuition, we develop views on what’s good, what’s bad and what’s wholly forgettable. ‘Last Best Experience’ and the Expectations Gap. Now/New/Next is Perficient’s proprietary method for rapidly defining a customer experience portfolio.
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Perficient
APRIL 14, 2022
Let’s look at four important areas that are actively shaping the insurance industry and the commerce experience – data, processes, technology, and our people. . population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Leveraging Data Responsibly .
Gonzobanker
APRIL 4, 2024
Because banks like Bank of America, Chase, Wells Fargo and other large regional banks have highly diverse product lines, making a direct comparison of number of customers nearly impossible. Of Chime’s 38 million customers, about half consider the neobank to be their primary checking account provider. of Millennials, 7.5%
PYMNTS
JANUARY 22, 2020
That’s because the largest combined consumer group today — probably one of the largest combined consumer groups in history — consists of millennials and Generation Z. By comparison, 32 percent of Gen Z, 35 percent of millennials and 22 percent of Gen X consumers buy online from the same store. Trust Issues.
PYMNTS
SEPTEMBER 30, 2019
The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. Online Resale. Social Media.
Fintech Labs Insights
JUNE 1, 2016
They demand a customized experience, a relationship based on trust, and a fully mobile platform. loans, insurance renewals) and offers easy comparison to cheaper/better coverage options that would benefit the user more than blindly renewing their policy. CONVENIENCE It’s important to know what the customer wants before they do.
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