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The Customer Problem Resolution Secret

South State Correspondent

In this article, we explore the data around customer problem resolution and show why measuring associated metrics may be the most important thing you can do to be able to deliver on your value proposition of service. The Need To Improve Customer Problem Resolution. Why Customer Problem Resolution Matters.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. We have webinars , whitepapers , and other resources to make your job easier. Main Street Banking: A Podcast for Community Bankers 8. or largely focused on the domestic banking market.

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Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. Elevate priorities that support digital, automation and customer experience. Be hyper-sensitive to your community. Getting Back to Work.

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Social Selling: How to Get Started

Social Assurance

Social media is a valuable medium for financial brands to grow their audience, increase their customer, and generate sales. If you’re just starting out with social selling, we’re putting together this content series to help you craft winning social campaigns from the start. Why Social Selling?

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Crafting a Stronger Online Experience for Financial Brands

Social Assurance

During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. Creating a positive customer experience online, therefore, encompasses more factors than ever before. Reviews are left on social media comments, questions, and review sites.

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Gen-Z and Snapchat: 5 Things Financial Brands Need to Know

Social Assurance

Social Good Alignment. 2020 brought us marketers a lot to consider around crisis communication, channel distribution, and the customer experience. But another key area of focus centered on social good. We did a whole webinar on the topic. It is at the core of who they are.