South State Correspondent

JUNE 30, 2023

Many banks pride themselves on superior customer service, and approximately 90% of all community banks believe that they provide an above-average level of customer service (the math cannot work that way). In the big picture, providing superior service across the entire bank customer base is counterproductive.

Resources 195

Resources Community Bank Capital Community 195

South State Correspondent

MARCH 30, 2022

Community banks pride themselves on superior customer service. Approximately 90% of all community banks believe that they provide an above-average level of customer service (of course, the math cannot work that way, as half of all banks should be providing a below-average level of customer service).

Community Bank 195

Community Bank Resources Community Regional 195

South State Correspondent

NOVEMBER 29, 2023

One of the lessons that was driven home at the recent American Banker Small Business Banking Conference in Nashville was the difference in marketing between large national banks and community banks, particularly deposit marketing. Many banks fall into the “recency trap.” There is a reason for this.

Marketing 195

Marketing Regional National Nashville 195

Abrigo

FEBRUARY 23, 2023

Meanwhile, leaders at small banks recognize that their institutions play a vital role in helping community businesses and individuals not only weather uncertainty but also thrive. How can community financial institution leaders manage their challenges and seize their opportunities at the same time? The result?

Community Bank 195

Community Bank Kansas City Community Lending 195

Abrigo

JULY 15, 2015

The transition from compliance to consulting makes sense: tax season is just that, a “season,” and nearly 60 percent of respondents to a Sageworks survey indicated they saw an increase in total revenue by adding financial services to their accounting practice. Loans for small businesses are another avenue that you can advise clients to use.

Management 150

Management Resources Capital Taxes 150

Independent Banker

JANUARY 31, 2022

Here’s how four community banks are thriving in this environment. There’s a lot of energy in the southern half of Texas, and it’s not just the resources that power our homes and cars. This region has the kind of energy that draws people to a place and helps them and their businesses thrive. By Mindy Charski.

Texas 182

Texas San Antonio Community Bank Community 182

Jeff For Banks

JUNE 11, 2018

"The legacy [of build it and they will come] is an inefficient allocation of resources dedicated to supporting a less relevant delivery channel." So went an informative branch research report put out by my old friend and excellent bank stock analyst, Matt Schultheis of Boenning & Scattergood. Won by the national banks.

Taxes 60

Taxes Compliance Survey National 60