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PYMNTS
DECEMBER 31, 2018
Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Ubiquitous smartphone use has changed the way consumers engage with brands. Self-checkout has been around for 15 years — we’re all accustomed to seeing SCO point-of-sale terminals at the grocery store.
South State Correspondent
APRIL 27, 2022
We have prepared a free ebook that contains brainstorming questions to help you better understand total experience. The total experience is the product, the user’s journey with the product, the marketing/branding, and the interaction between the users and support staff. You can download it HERE. For total experience, it is the same.
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PYMNTS
DECEMBER 23, 2016
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Here is the response from Steven Cole, Senior Product Manager, EMV, Vantiv … Payments 2016: The Year Of The Chip. Download the eBook.
PYMNTS
JULY 7, 2020
The following is an excerpt from How 35 Execs Are Powering The Great Digital Shift Of 2020 (And Beyond) , contributed by Brett Narlinger , general manager of payments for Blackhawk Network. Many consumers are trying omnicommerce solutions for the first time, and still expect the highest levels of service and availability.
FICO
MARCH 10, 2022
One of the most interesting takeaways for me is that banks have an opportunity for proactive, personalized customer communication, in the channel of their choice, to provide fraud detection and fraud prevention, as well as to manage fraud cases so that they can be bought to a conclusion more quickly and with a better customer experience.
FICO
MARCH 28, 2023
When asked about their ability to effectively use the data for things like targeting customers, supporting their brand and products, and developing new products, there was an obvious lean toward being “ineffective” versus “effective.” See an illustrated explanation in our Applied Intelligence ebook. This points to a bigger issue.
Fintech Labs Insights
OCTOBER 3, 2016
Signed deal with Vision FCU to provide its money management app. Partnered with fellow Finovate alum NCR to launch new money management platform. Powered Homeownership Preservation Foundation’s digital money management app. Offered digital wealth management for BancAlliance Member Banks. Personal Capital ( FD15 ).
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