Branding Community Bank Customer Experience National 
NCR
APRIL 28, 2017
With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.
South State Correspondent
DECEMBER 8, 2023
This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Increasing lifetime value was a common discussion with every bank. However, banks differed in how to get there.
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NCR
MAY 9, 2017
As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. In addition to branding, tips generated to improve the user’s score direct the user to HNB products, providing in-context customer acquisition.
South State Correspondent
MAY 1, 2024
For inspiration in banking innovation, we often look to other industries. Honkook Kim and his Gentle Monster Brand is a perfect example. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank.
Gonzobanker
DECEMBER 22, 2020
Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!
South State Correspondent
OCTOBER 28, 2022
Almost every bank and brand we spoke with will increase their investment in these two areas for 2023. This was followed by a focus on banking-as-a-service, embedded finance, open banking, Web 3.0, Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself.
Gonzobanker
DECEMBER 17, 2021
Bank Merger of the Year. Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua. Huntington and TCF merge to create the $170 billion Midwest dynamo and vault them into one of the top 10 banks in the country. The Bank That Gets Fintech.
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