South State Correspondent
MAY 31, 2023
Despite that increase in profitability, banks need to be mindful of how they manage their branch and customer base to increase profitability further. The operative question is: given online and mobile banking, what is the new role of the branch? Branching is expensive – banks need to use the asset wisely.
Cisco
OCTOBER 11, 2021
Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.
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South State Correspondent
MAY 1, 2024
Step 5: Create Experiences While most banks worry about their branch layout to optimize traffic flow, Gentle Monster took a whole different approach and optimized their branches for attention. Each store is closer to an art exhibit than a retail outlet. months, including an annual operating cost.
Independent Banker
JULY 31, 2022
Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Community banks need to take advantage of the digitalization of banking operations.”. ? Invest in tomorrow’s talent. Connors, Jr.,
Independent Banker
MARCH 15, 2015
Customer contact centers are reshaping retail service for the technology age. But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. Bob Meara, retail banking expert.
Gonzobanker
NOVEMBER 29, 2016
Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. On the flip side, by leveraging the queuing benefits of ITMs, multiple branches can stay open later (in the drive-thru or vestibule) with significantly less staff while maintaining nearly full teller functionality.
Gonzobanker
NOVEMBER 29, 2016
Branch locations without ITMs typically require two to four employees to operate each branch for extended hours. On the flip side, by leveraging the queuing benefits of ITMs, multiple branches can stay open later (in the drive-thru or vestibule) with significantly less staff while maintaining nearly full teller functionality.
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