South State Correspondent

MAY 31, 2023

Despite that increase in profitability, banks need to be mindful of how they manage their branch and customer base to increase profitability further. The operative question is: given online and mobile banking, what is the new role of the branch? Branching is expensive – banks need to use the asset wisely.

Data 195

Data Branch Strategies Strategy Mobile 195

South State Correspondent

MAY 1, 2024

Leveraging social media, Gentle Monster started to get traction. These striking designs paid for themselves in media exposure. Many went viral on social media, which then captured the attention of A-list celebrities such as Beyonce, which further brought the brand to new heights.

Innovation 195

Innovation social media Branding Marketing 195

Independent Banker

MARCH 15, 2015

Customer contact centers are reshaping retail service for the technology age. But in today’s world of proliferating digital devices and communication options, customer contact centers, once operating primarily as telephone switchboards, are turning into full-service and multichannel communication hubs. Bob Meara, retail banking expert.

Community Bank 70

Community Bank Community Operations Retail 70