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Fast-Decision Online Lending Spooks BB&T

American Banker

The regional bank has extensively studied the viability of such platforms, but has been unable to develop a plan to fits its risk appetite.

Lending 28
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Branch Transformation: Data Driven Decisions

NCR

The first thing a bank needs to know when examining its branches for transformation is why some of its branches may be performing better than others. The biggest predictor of success for a branch is location: is the branch located near other retail businesses, like shopping centers, or in more residential areas?

Data 40
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Bucking Convention, These Banks Are Adding Staff in Their Branches

American Banker

CenterState in Florida and Union Savings in Connecticut are adding specialists to their retail locations at a time when many other banks are cutting back or have been relying heavily on universal bankers.

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Efficiency now: 8 smart strategy tips

Independent Banker

Consider your branch strategy. Assessing the value of bank branches is an exercise that began long before the pandemic, but vaccine and mask mandates added new considerations to the debate. Why should you, as a community banker, carry [a branch with little business] with all of these headwinds?” Connors, Jr.,

Strategy 135
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There Is No Cookie-Cutter Customer Experience

American Banker

Making customer experience consistently good is a priority, but it's not enough. Great experiences in the future will be tailored to individual needs and preferences.

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Banker Quotes: As Told to Me v7

Jeff For Banks

Without Uncle Sam''s interference, I think a five-year, 30-year amortizing loan would be the norm, and everyone would understand it, and the cost to lend and therefore the cost to the borrower would be much lower. One reason often cited by customers for using branches is to solve problems. Me to bank retail head: Why bank with you?