The Financial Brand

APRIL 24, 2020

The post What the ‘New Normal’ Might Look Like in Banking (Brace Yourself) appeared first on The Financial Brand. COVID-19 analysis points to rough times ahead for the industry, but also opportunities. Recommendations for how to meet the challenge.

Analysis 39

Analysis Meeting Branding Industry 39

The Financial Brand

APRIL 28, 2021

The post Taking a Hard Look at the Banks Versus Credit Unions Rivalry appeared first on The Financial Brand. Fintechs and other new competitors grab headlines, but banks and credit unions must still compete vigorously with each other right at home.

Branding 32

Branding Fintech Branch Strategies Leadership 32

The Financial Brand

JULY 23, 2020

appeared first on The Financial Brand. Early financial support averted a depression, but conditions will deteriorate, impacting bank and credit union profits. How to prepare now. The post Will COVID-19’s Impact on Banking Be Worse Than the Great Recession?

Branding 37

Branding How To Branch Strategies Leadership 37

The Financial Brand

NOVEMBER 18, 2020

Bank via BBVA Buy Embracing Branches appeared first on The Financial Brand. Entering a new banking league via a massive expansion of geographic reach, the big regional believes in-person relationships are stronger. The post PNC to Vault to #5 Ahead of U.S.

Regional 34

Regional Branding Branch Design Branch Strategies 34

The Financial Brand

JANUARY 3, 2021

appeared first on The Financial Brand. Mandatory vaccination is the big one, but a host of other issues makes it crucial for banks and credit unions to proactively prepare. The post Is Your Financial Institution Ready for Tough COVID Vaccine Questions?

Branding 33

Branding Branch Strategies Marketing Strategies Leadership 33

The Financial Brand

JUNE 2, 2021

retail market and hands off 80 branches and 800,000 customers. Mass Market and Citizens Reaps the Reward appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Citizens Financial wins big as the overseas giant concedes the U.S. The post HSBC Retreats from the U.S.

Marketing 30

Marketing Banking Trends Analysis Trends 30

The Financial Brand

MARCH 17, 2020

The post Coronavirus Forcing Financial Institutions to Revamp Contact Centers appeared first on The Financial Brand. Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two options.

Training 36

Training Branding Operations Technology 36

The Financial Brand

NOVEMBER 15, 2020

The post Five Ways Financial Institutions Drive People Out the Door appeared first on The Financial Brand. Among the toughest issues: discrimination, data breaches, money laundering.

Branding 30

Branding Data Branch Strategies Leadership 30

The Financial Brand

APRIL 30, 2020

The post Gauging the Post-COVID Winners and Losers Among Banks & Fintechs appeared first on The Financial Brand. Exaggeration? Maybe, but can any institution afford to wait and see?

Fintech 34

Fintech Branding Branch Strategies Customer Experience 34

The Financial Brand

AUGUST 8, 2021

appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Half the U.S. population is fully vaccinated, but worries and confusion grow over a Covid variant. Here's how some banks are reacting. The post Should Financial Institutions Require Employees to Get Vaccinated?

Banking Trends 19

Banking Trends Analysis Trends Branding 19