The Financial Brand

JANUARY 11, 2022

Innovative minds in other industries have come up with terrific ways to improve customer experience that banks and credit unions can borrow. The post Here Are 8 Inspired Ideas from Other Industries that Banks Should Use Too appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Industry 34

Industry Banking Trends Customer Experience Analysis 34

The Financial Brand

SEPTEMBER 14, 2021

The highly digital yet personal strategy of one community institution points a way forward. appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The post The ‘Primary Financial Institution’ Concept Is Dead… Now What?

Banking Trends 42

Banking Trends Analysis Strategy Community 42

The Financial Brand

JULY 29, 2021

The post Are Branch Staff Prepared as Offices Become ‘Advisory Centers’? appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Understanding consumers' financial concerns and tailoring advice to those worries means more than sales quotas, J.D Power finds.

Banking Trends 36

Banking Trends Analysis Trends Branding 36

The Financial Brand

JANUARY 24, 2021

Two big banks warn customers they will shut accounts to protect staff and other customers as coronavirus tensions mount during new lockdowns. The post Closing Customer Accounts for Violating Mask Mandate: Fair or Foul? appeared first on The Financial Brand.

Branding 38

Branding Branch Strategies Customer Experience Leadership 38

The Financial Brand

SEPTEMBER 7, 2021

The post Why Banks Are Barely Keeping Up with Staff Shortages In a Covid World appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But there are innovative ways to attract and retain employees.

Banking Trends 34

Banking Trends Analysis Trends Branding 34

The Financial Brand

MARCH 17, 2020

The post Coronavirus Forcing Financial Institutions to Revamp Contact Centers appeared first on The Financial Brand. Impact hits training, technology, resilience and operations as consumers seek answers. Home-based agents and gig workers are two options.

Training 34

Training Branding Operations Technology 34

The Financial Brand

APRIL 30, 2020

The post Gauging the Post-COVID Winners and Losers Among Banks & Fintechs appeared first on The Financial Brand. Exaggeration? Maybe, but can any institution afford to wait and see?

Fintech 32

Fintech Branding Branch Strategies Customer Experience 32