South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it. The result?

Policies 195

Policies Training Customer Experience Examples 195

Independent Banker

JUNE 29, 2015

Interactive video ATMs draw attention as an alternative retail delivery option. ATMs with video connections to bank staff in a centralized back office have been getting a lot of buzz within the industry. Tellers at PCSB Bank’s central office can perform most tasks that on-site branch tellers can, Johnson says.

ATM 70

ATM Video Community Bank Community 70

Gonzobanker

NOVEMBER 18, 2014

Entrepreneur Gary Vaynerchuk implored the crowd to get beyond the marketing talk and stop marketing in the past. His point that Uber sells time (nobody wants to keep submitting payment) as much as transport was spot on, and he encouraged us to test our marketing campaigns and double down on what works. So, we get it.

Chicago 97

Chicago Retail Branch Design Training 97

PYMNTS

FEBRUARY 13, 2017

In an attempt to build banking and financial services products for literally everyone, Bank of America is experimenting with a fully automated branch design. For those who prefer their dealings with the outside world be as human-free as possible, there are now three BoA branches in the U.S. BoA is one of many U.S.

Data 122

Data Retail America Minneapolis 122