South State Correspondent

OCTOBER 20, 2022

Design or pick the fastest customer experience. When designing or choosing new technology, select the one that employees or customers can complete the fastest. We have seen this a thousand times, and it is ALWAYS a mistake – banks do demos of technology but rarely try to use it themselves before purchasing it.

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

FEBRUARY 13, 2017

Speaking of responding to feedback… Bank Of America And The Automated Branch. In an attempt to build banking and financial services products for literally everyone, Bank of America is experimenting with a fully automated branch design. that feature no human employees — except those accessed via a screen.

Data 122

Data Retail America Minneapolis 122

Gonzobanker

NOVEMBER 18, 2014

Entrepreneur Gary Vaynerchuk implored the crowd to get beyond the marketing talk and stop marketing in the past. His point that Uber sells time (nobody wants to keep submitting payment) as much as transport was spot on, and he encouraged us to test our marketing campaigns and double down on what works. So, we get it.

Chicago 98

Chicago Retail Branch Design Training 98

Independent Banker

JUNE 29, 2015

For some community banks, video tellers, sometimes called interactive teller machines or ITMs, can work well for select markets or under certain conditions, experts say. We implemented the ITMs because we wanted to reach our rural markets with a full-time banking experience,” he says. “A an in-store branch design firm in Cornelia, Ga.

ATM 70

ATM Video Community Bank Community 70

Gonzobanker

OCTOBER 21, 2015

This was the clever multi-media marketing of clever multi-media marketing. He encouraged reorgs around digital sales process with marketing, software, innovation and products all reporting into a single process function. Coca Cola’s Joe Tripodi reminded us of our narcissistic drive to have our names on soda cans.

Las Vegas 60

Las Vegas Retail Phoenix Branch Design 60